Backstop Solutions reviews

There are worse places to work but what makes Backstop a sad story is having watched it change from a place that was really special and that you believed in to just another corporate dump rife with all the bureaucracy and egos and daily nonsense that come along with that. They are trying to grow and hold onto that startup feel but are failing miserably. Its evident if you look at the Glassdoor rating history, it was all positive until 2016 and then you see the dip. Its directly connected to Clint taking over as CEO. The guy has absolutely no business sense and is surrounded by yes people that just go along with whatever dumb idea he has at the time. Its hard to convey in words the general lack of faith in him or the ability for the company to turn around with him at the helm. Not to mention the software is buggy, outdated, not at all user friendly and therefore difficult to sell. Things like the free snacks lose their luster after a while. The "unlimited" time off seems like a great perk until you try to take advantage of it and realize they're not staffed to support such a policy so it only leads to frustration. Salaries are average at best and getting paid monthly is AWFUL!! If you're Ok with working at just another corporate place then Backstop will do but its definitely not anything special like they try to sell it. If you can get hired here you can get hired some place better.

The new leadership team (CEO, COO in particular) are having trouble getting a handle on Backstop's original culture. As such, many of the more senior folks (myself included -- I was one of the earliest employees) are in the middle of leaving or have already left. Withholding information people need even before it's not fully vetted, or sharing information that does more harm than good, are some of their most recent blunders. There are currently two parallel power structures (we were in the middle of implementing a new structure when the old executives were pushed out), and the new executives only really operate in one of them (the traditionally corporate one), which causes all kinds of friction when they accidentally trample on the other one. At times, this causes people to quit. We have tried to educate them on how to appropriately handle various sorts of situations, and they continue to reply that they don't have time for that. Finally, the new executives have been known to make snap decisions, often heavily affecting other people emotionally, without appropriate care for how tight-knit the community is. As soon as a blunder is made, half the company hears about it, and a back-channel uproar ensues. The environment has never been more negative in the 6+ years I have experienced of Backstop's 10-year history.