Benchmark Gensuite reviews

3.5

62% would recommend to a friend

(182 total reviews)
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R Mukund

57% approve of CEO

52% positive business outlook

Benchmark Gensuite has an employee rating of 3.5 out of 5 stars, based on 182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Benchmark Gensuite employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

182 reviews
2.0
Jan 24, 2023

It's Not Even Going Downhill, It's Fallen Off a Cliff

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Wear many hats is code for "we'll work you to death and give you so many responsibilities that when people ask you what you do, you won't even know where to start or how to answer because how does one say, basically everything and a slice of toast?" - Awesome coworkers turned lifelong friends - Pay rate is pretty nice. You basically trade your sanity for a paycheck - If you like alcohol, this is the place for you - Sometimes they provide free stuff, like Starbucks coffee

Cons

- Random layoffs while also hosting expensive parties & leadership retreats - Micromanagement out the wazoo by the CEO and COO and everyone in between tbh - Working here not only caused me mental distress, but I even had to wear a heart monitor due to my anxiety levels and my heart kept going out of rhythm. And yes, I do have the medical records to back up this claim. - No clear career path or growth - Internal reorgs EVERY FRICKIN YEAR (once they did 3 reorgs in one year). Like seriously, just make a decision and stick with it for more than a month. sheesh

1.0
Nov 22, 2017

HIGH stress with unreasonable expectations & deadlines

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Loyal employees, the only reason Gensuite has a 3.0 star rating on here is because they continue to ask their favorite employees to write up these sad short reviews and give it a 5 star rating to boost the overall company rating. Therefor I guess these employees are loyal but also manipulated/scared. - At times awesome travel opportunities but really only for the folks on the Customer Services team, they often get to travel to their customer sites for training, etc. Or to one of the other global locations to “train” the staff there. - If you’re unemployed and need a job this is a fine place to start, once you’ve got some experience under your belt LEAVE, get out of there before you completely become consumed and too comfortable to find something better!

Cons

- Micromanagement is the worst at Gensuite. I think the CEO is afraid of losing control so he literarily has his nose in EVERYTHING. Everything that is done at Gensuite, every decision that is made has to in some way shape or form go through him. - The hours spent on the silliest things, doing and re-doing power points, emails, drafts, etc. so many hours wasted correcting and re-doing work. - The employees in the other global locations slog their buts off too, I don’t want to forget about them. Most work crazy hours so that they can be on the US time zone. - The countless meetings are never ending, there used to be a running joke that when folks from other global locations visit the headquarters in Mason they get nothing done. Why? Because of all the meetings, all day every day. So when your day is filled with meetings when do you really have time to get any work done? Oh yeah, at home after work usually or during your lunch break. - Training seems to be constant, but no one ever learns anything from it. Oh and if they do, none of it can be implemented because the CEO thinks it’s stupid or it’s not “the Gensuite way of doing things”. So why even spend loads of money sending people to training if you don’t care and most importantly if the CEO himself isn’t going to participate? How can you expect your staff to be “Better Managers” if you aren’t going to try it yourself or be one yourself? - Gensuite uses ColdFusion, no one uses that technology so good luck to the developers that ever want to work anywhere else! - Too many emails! They just keep coming, they never end and you can’t keep up! Forget about trying to stay organized or keep on top of what you’ve addressed and haven’t. Before you can read and reply to one 10 more come in, it’s insanity! And because there are global team members working around the clock you will receive emails non-stop. - The finance dept. is a joke, I don’t even know what half of them do to be honest except chase receipts and hound people for approval emails. And create budgets which are also a joke. - Experience doesn’t matter, anyone with any real experience that gets hired on at Gensuite doesn’t last long because usually their expert opinion in a certain area isn’t taken into consideration because it isn’t “The Gensuite Way”. So they either end up leaving or get fired because they’re considered stupid or incompetent. - There are three types of people that survive here: 1) the people who have been with Gensuite since its inception, who have already been “molded” as they like to call it, 2) the young ones (which is more than half of the staff) who are easily molded & manipulated, and 3) money hungry people - Performance reviews are a joke and not taken seriously, most managers don’t give them the time and attention they should, and quite frankly there are way too many forms!

1.0
Feb 4, 2014

Overall, a mess

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some good people within the company, and all employees occasionally find motivation to complete excellent work despite constantly being beaten down. You'll build up a lot of experience in several different aspects of account management, business analysis, project execution, etc. as a result of having so many competing assignments.

Cons

Just about all of the negatives outlined in previous responses are accurate. Employees receive upwards of 150+ emails per day, a minimum of 70% of them don't require your direct action. Those that do pertain to you demand response immediately above all else, no matter how inane or menial the task, or your other priorities. Management has no clue how to manage, motivate, delegate, or coach whatsoever. In fact, all are simply "Yes" men to the CEO. Leadership's answer to all issues is further micromanagement, be it requiring more emails, more meetings, etc. Furthermore, they all read the reviews on this site but simply laugh them off as just another disgruntled, fired employee airing grievances and disregard any and all feedback. No one in the company has a clue how the company is doing financially. This the direct result of two things: the company controller and having too many hands in the finances (i.e. controller, operations team, business analysts, and managers). The controller regularly reports basic math (addition/subtraction) errors to the entire company as fact, unquestioned by leadership. Furthermore, everyone is constantly logging and re-logging financial numbers in the same system several times a week, leading to gross variances from one day to the next. Salaries are decent, but still well below local and national averages for the position you work. Bonuses may or may not come, so don't rely on them as part of your salary. Entry level employees, as well as all overseas employees, are not held accountable by anyone beyond the business analysts. Most put in as little effort as possible while performing their assigned tasks and simply toss over their not even half-way there efforts to the business analysts and let them perform the cleanup. Most, if not all, of the employees are beaten down and exhausted by the constant barrage of emails, reminder emails, constant "talks" with managers, and the constant threat of being made a public example over the CEO's latest annoyance du jour. Along those lines, the CEO is extremely "flavor of the week" with regards to his focus. One week it's bug fixes, the next it's project execution, the next it's finances, and the next it's whatever else catches his attention. Employees are constantly chasing their tails trying to keep up with whatever today's focus is. Promotions are truly nonexistent. Sure, you might get a change in title every once in awhile, and then over the next couple of months, every one of your colleagues you shared your previous title with will all find their way up to your new title, rendering the "promotion" a farce. You'll undergo two reviews per year, one of which matters (involves a formal review process with your input along with management's), the other is a joke that should not be taken seriously. Interpersonal issues are addressed by applying a bandaid, while completely ignoring the underlying cause. In the event a new employee overhears a negative comment, the commenter will be told to watch what they say rather than exploring the cause of the negative comment and addressing it. As can be expected, this is handled by the managers as a result of a nonexistent HR organization. If it weren't for the relationship with GE, I'm confident this company would have folded long ago.

Viewing 7 - 9 of 182 Reviews

Glassdoor has 220 Benchmark Gensuite reviews submitted anonymously by Benchmark Gensuite employees. Read employee reviews and ratings on Glassdoor to decide if Benchmark Gensuite is right for you.