Benchmark Gensuite reviews

Upper management/ownership is out of touch with the majority of employees and have unrealistic expectations. Employees hold one job title but are required to juggle as many as 3 but often many more jobs that could and should each be staffed independently. The work load is monumental and employees are basically set up to fail. Say goodbye to any work/personal life balance. It is not uncommon to receive 100+ emails in a single day from both internal sources and customers. Way too often (several times a week) the emails arrive with an ultimatum ... "do xyz by the close of business today or face the consequences." Nearly all the employees seem to genuinely like the work they do and the customers they work with but are also unhappy at Gensuite because of the work load, impossible deadlines, busy work, endless meetings and badgering from an ineffective group of middle management that make the work environment horribly stressful and unproductive. There is no true HR department to protect or at least examine employee concerns. Team Leaders/Middle managers are rarely held accountable. Those working under them, at their direction are bullied and often belittled for their work. Raises and promotions are few and far between even though they are nearly always promised and held out like a carrot at the end of a stick. Don't expect an annual review. Even though that is the policy, management does not make you or your review a priority. Most reviews if done at all are months late.

Zero Training Programs for new hires. Find a way to swim in the ocean, or be minimized and eventually downsized. Zero work-life balance. You will be expected to work way more than a standard 40hrs/wk here. Global footprint with skeleton crew that only permits US based employees to make major changes. You will be expected to attend meetings outside your time zone. Experienced talent, Conform to the way this company does things or be minimized and eventually down-sized. Make waves or suggest processes are inefficient or flat out wrong....minimized and downsized. Employee revolving door. There have been several mass layoffs over the years and several group walkouts in my time here. The most recent being a 10% overall reduction in workforce this past year. Untrustworthy/Ad-Hoc HR (owned by C-Suite; not really employee advocate). Blatant favoritism. Policies are implemented on a whim at the direction of C-Suite, rarely last any substantial length of time, and are mostly held when the company gets sued for something. Anonymous surveys are analyzed to determine the submitter of critical responses. I have known 5 different Global heads of HR while working here. C-Suite has and does verbally abuse employees in public and in front of other employees. Cycle review process has no rubric. Promotions and salary increases are determined by popularity with CEO, C-Suite, and direct manager. All increases/promotions are personally approved by CEO. If you are not promoted each review, that is a bad sign. From top to bottom, there are 15+ "bands" to work through in terms of progression before you hit C-Suite. Company Vision/Workflow ADHD. Entire team will reorg at least once per year to justify raises and title changes. Aging Tech - SaaS products are written in ColdFusion. Underlying hardware is failure prone. Internal Tools are terrible.