Benchmark Gensuite reviews

Just about all of the negatives outlined in previous responses are accurate. Employees receive upwards of 150+ emails per day, a minimum of 70% of them don't require your direct action. Those that do pertain to you demand response immediately above all else, no matter how inane or menial the task, or your other priorities. Management has no clue how to manage, motivate, delegate, or coach whatsoever. In fact, all are simply "Yes" men to the CEO. Leadership's answer to all issues is further micromanagement, be it requiring more emails, more meetings, etc. Furthermore, they all read the reviews on this site but simply laugh them off as just another disgruntled, fired employee airing grievances and disregard any and all feedback. No one in the company has a clue how the company is doing financially. This the direct result of two things: the company controller and having too many hands in the finances (i.e. controller, operations team, business analysts, and managers). The controller regularly reports basic math (addition/subtraction) errors to the entire company as fact, unquestioned by leadership. Furthermore, everyone is constantly logging and re-logging financial numbers in the same system several times a week, leading to gross variances from one day to the next. Salaries are decent, but still well below local and national averages for the position you work. Bonuses may or may not come, so don't rely on them as part of your salary. Entry level employees, as well as all overseas employees, are not held accountable by anyone beyond the business analysts. Most put in as little effort as possible while performing their assigned tasks and simply toss over their not even half-way there efforts to the business analysts and let them perform the cleanup. Most, if not all, of the employees are beaten down and exhausted by the constant barrage of emails, reminder emails, constant "talks" with managers, and the constant threat of being made a public example over the CEO's latest annoyance du jour. Along those lines, the CEO is extremely "flavor of the week" with regards to his focus. One week it's bug fixes, the next it's project execution, the next it's finances, and the next it's whatever else catches his attention. Employees are constantly chasing their tails trying to keep up with whatever today's focus is. Promotions are truly nonexistent. Sure, you might get a change in title every once in awhile, and then over the next couple of months, every one of your colleagues you shared your previous title with will all find their way up to your new title, rendering the "promotion" a farce. You'll undergo two reviews per year, one of which matters (involves a formal review process with your input along with management's), the other is a joke that should not be taken seriously. Interpersonal issues are addressed by applying a bandaid, while completely ignoring the underlying cause. In the event a new employee overhears a negative comment, the commenter will be told to watch what they say rather than exploring the cause of the negative comment and addressing it. As can be expected, this is handled by the managers as a result of a nonexistent HR organization. If it weren't for the relationship with GE, I'm confident this company would have folded long ago.

The lack of defined roles and metrics to gauge effectiveness in the position is the largest con in my opinion. Without roles being defined for the various positions within the company it makes defining metrics to track performance completely pointless. Management cares very much for the bottom line and not nearly enough about their employees, which leads to reviews being conducted very haphazardly or not at all. Promotions and raises seem to be completely based on the time spent within the company instead of based on overall performance or effectiveness at your job. This has led to a management team that has just been at the company for a long time and not actually good at managing people. The current managment staff is extremely out of touch with the duties of their direct reports and this has led to a group of people that spend more time looking at dollars and cents for opportunities and less time actually managing. Accountability is sorely lacking at the Associate level as well as in the Director level. The lack of accountability at the Associate level has led to new employees at Gensuite learning very little and creating a "pass the buck" mentality. The lack of accountability at the Director level has left the company with a senior management team that is completely out of the loop on how the businesses within their portfolio are being run. Work/Life balance is non-existent with 45 - 50 hour work weeks being typical with no reward or recognition. It is also a common practice to travel on weekends without time in lieu being given. Based on discussions I've had with other employees I've determined that initial compensation seems to be fair for entry level positions, however Gensuite does a poor job in realigning salaries senior positions based on comparable wages within the industry. Ethics is another sore spot at Gensuite. You will typically be promised promotions, rewards, bonsuses and these will not be given. In addition you will be asked to lie to customers and quite a fair amount of price gouging takes place.