Benefitfocus reviews

Over the past year, we have seen a significant decline in our stock price, long before the impacts of COVID-19 made its way to impacting the rest of the economy. I have been waiting for a change in our CEO position for months now, with no action. I hope the virus hasn't provided an easy excuse for the reason why things are the way they are. It's not the virus, it is fundamental mismanagement from our CEO, with bizarre and erratic decisions, bad behavior, and poor business acumen. When you see CEO's right now amidst a crisis being role models and stepping up to help employees, he has been strangely absent or sending puzzling emails to associates. His direction and leadership have led us down paths we should not be going down, and he has circled himself with expensive leaders with zero experience doing what we're looking to accomplish as a company. We either have people who have been in their roles here since the beginning and don't have external experience, or the external experience they do have is working with the current CEO -- not good. One solution, a pretty easy one, is to promote our CFO to CEO. His experience as CEO in other companies and how he has communicated to associates and management thus far has been impressive. As a former board member, he would be a strong move that as a long time associate, would automatically give me comfort in this tumultuous time. Otherwise, when we're through this crisis and other companies begin hiring a bit more, I'm out.

Benefitfocus is one of the most ridiculously managed organizations I've ever witnessed or been a part of. The company has hemorrhaged employees over the past twelve months, to the point that sales are barely supported whatsoever by people on the implementation/customer support side. It's a devastating mix of lack of staff and apathy by the people that are in these roles. Literally everyone I've talked to over drinks, coffee, etc. is just collecting a check until something better comes along. Benefitfocus is great at marketing but really struggling in pretty much every other area. Clients that do make it through implementation are a support nightmare, and Benefitfocus' reputation in the market is taking a tremendous hit. Leadership is pretty much non-existent. Our CEO seems to be surrounded by "yes" men and women and refuses to give any business unit autonomy to execute without his final review, which makes any meaningful change a slog and DOA if not 110% in line with his vision. As our stock sits at $12.05 with clients escalating left and right, the board of directors is either blissfully ignorant or asleep at the wheel.