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      Benefitfocus

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      Benefitfocus reviews

      3.6

      63% would recommend to a friend

      (995 total reviews)
      avatar

      Andrew Frend

      54% approve of CEO

      45% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Work/Life balance

      3.4

      Compensation and benefits

      3.2

      Career opportunities

      3.0

      Senior management

      Benefitfocus has an employee rating of 3.6 out of 5 stars, based on 995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Benefitfocus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      995 reviews
      1.0
      May 26, 2016

      #LosingWithCulture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free Starbucks coffee and hot chocolate - Plenty of lunch options on-site - Fruits and veggies available most days - Flexibility to work from home

      Cons

      Oh where to begin... - Highly under-payed for the amount of work you do - Even though you'll work over 40 hours a week most weeks, you get no overtime or bonuses, and your annual raise will be less than 4% - Company pushes "culture" that now consists of firing good employees because they make too much money - Ever since the company went public, it's all about shareholders and saving money. This means tiny raises and outsourcing work to global resources that just end up screwing up and needing experienced associates to re-do the work - Constantly "re-organizing" the company, so there is no consistency and no knowledge of what is actually going on. They use vague filler words that don't mean anything. - Currently laying off people that have "bloated" salaries, but encouraging them to re-apply for a pay cut. The same positions that are getting laid off already have job postings.

      avatar
      Benefitfocus Response
      10y
      The title of your review makes me sad, but thanks for your candid thoughts. The company is making changes and those changes are an effort to better support our customers and set our associates up for success as we grow. As you list in your “pros,” we like to provide great perks for our teams. We have many associates involved in Community & Culture programs, events, and charitable organizations. Those programs continue to grow and I would welcome any additional thoughts on how we can better support associates. Our associates are the culture. About your “cons,” while we do have a global workforce which allows us to serve customers around the clock, those teams are making changes as well as we build to support more customers on the platform. Our associates are our greatest resource and I will share your concerns with the leadership team. If you would like to take this conversation off line and share some ideas, I would be happy to listen. You can reach me at stephanie.feals@benefitfocus.com.
      4.0
      Aug 27, 2016

      Insight from a seasoned employee

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been with BF longer than 90% of the company so please listen to me when reading this. The people are what make the company. Not all of them are rockstars but there are enough to get us through the day. Free coffee, sodas, snacks, some of the celebrations, and the occasional swag items just add to the experience. Many of the leaders try very hard to keep the culture we once had but given the rapid growth and global expansion it has proven to be very difficult. Shawn is without a doubt my favorite part of BF. I know some folks do not like him but every time I listen to him talk I get inspired and want to do more for so I can see us succeed.

      Cons

      Going global has been extremely challenging but that was mostly our own fault. We were not prepared to train one of them let alone 40+ "new hires" at a time. Not all of the offshore companies we deal with are bad. I have experience with all of them and I can say there are some rockstars from all of them but only one consistently delivers quality folks. We've made a lot of progress with training but we haven't gotten very far with preventing the low performers from being brought on. The right people are generally not recognized, it's usually just the people who "know people". There is a lot of unrecognized talent in the BF buildings that should be brought to the front. There's also a lot of people in leadership positions that have no resin to be there other than they know someone, have been there the longest, or had a fancy title at another company.

      avatar
      Benefitfocus Response
      9y
      Thanks for sharing your insight. It is great to hear the thoughts of someone who has been with the company for such a long time. You’re right. Our people make the culture – we can all have a positive influence on it at any time. Yes, Shawn is so inspiring! I hope you made it to one of the culture sessions this summer. About globalization, it is key to our long-term success and training continues to be an area of focus for us. We want to ensure that everyone is able to excel in his or her position. Recognition is very important to us! The Pulse Program is designed to make it simple for all associates to let people know that they are appreciated for what they’re doing. We’re always happy to listen to ideas to even further recognize our associates. If you have any ideas around recognition, or any other thoughts you’d like to share, please reach out to me at stephanie.feals@benefitfocus.com.
      2.0
      Jul 11, 2016

      Smoke and Mirrors - Don't Believe the Hype

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The dress is casual... there are many perks that a lot of other companies don't have - onsite catering, nice lounges in the new building, sodas and Starbucks.

      Cons

      It's all smoke and mirrors. There's a facade of a company that really cares about their employees and has a really cool culture, but it's all fake. People are getting laid off in droves, jobs are being outsourced, and the executives are making unreasonable requests not based in reality. The company no longer cares about their employees - they only care about giving shareholders good news and the bottom line. People are miserable - the software doesn't work and the reputation of BF has gotten out. Nobody communicates with anyone and most teams have no idea what they're doing or how to get anything done. The inefficiency is rampant. Not to mention several people in very high level jobs who are only in those positions because they've been there the longest or have some kind of dirty secret they're keeping quiet. Employees know what is up, yet they keep trying to ring cowbells in everyone's face and fill us full of the Benefitfocus rhetoric.

      avatar
      Benefitfocus Response
      9y
      I am sorry that you’re not having a positive experience. I can tell you that we do care and I can ensure that we are working to communicate more with people and take care of them as we grow. There have been changes, as is sometimes necessary when you grow quickly. We are setting ourselves up to best serve our associates and our customers. We hear your concerns and take them seriously. If you would like to reach out and share ideas to make your work day better, you can always email me at stephanie.feals@benefitfocus.com.
      Viewing 10 - 12 of 995 Reviews
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      ReviewsBenefitfocus reviews

      Glassdoor has 1,094 Benefitfocus reviews submitted anonymously by Benefitfocus employees. Read employee reviews and ratings on Glassdoor to decide if Benefitfocus is right for you.