Best Buy Health reviews

3.4

65% would recommend to a friend

(507 total reviews)
avatar

Deborah DiSanzo

43% approve of CEO

36% positive business outlook

Best Buy Health has an employee rating of 3.4 out of 5 stars, based on 507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

507 reviews
1.0
Oct 31, 2013
Recommend
CEO approval
Business Outlook

Pros

free coffee is about the best thing this place has going for it. and even there they expect you to bring your own cup to be environmentally friendly which I would believe was true if they didn't try to cut corners in every other area to save money so to pay the upper level executives in Del Mar.

Cons

Let me start by saying I decided to do this review on Halloween because I found it very fitting. This place is scary, with lots of tricks and very very few treats. Pay is low, raises are non existent, no bonuses, dishonest management who lie and make false promises which never are realized, the director of the customer service department changes direction of the call center on the drop of a hat which confuses and makes management seem more so like they are clueless than they already appear to be otherwise. Thank goodness I got out of there and now work for a job like the job I had before Greatcall I.E., a normal job which lets its employees have fun, work in autonomy, provides good wages and most important appreciates the hard work the employees are doing.

1.0
Oct 5, 2020
Recommend
CEO approval
Business Outlook

Pros

Snacks, work from home flexibility for most, feeling like you help people every day. Pay is similar to local call centers.

Cons

An advisor at greatcall or agent in the real call center world is made to feel like they matter that the company cares about your well being and health and it totally seems that way accept for how bias the senior leaders are behind closed doors. I'm considered a frontline manager in the call center ranks. I'm in meetings with all leaders from the different sites so I see it all. I report to a director that is smooth talking but usually gives little direction of value besides the routine micro management of my teams output. Imagine working in an environment where it matters more how much and often you kiss up not how good your team is at doing the job. Add that the director brings Trump politics into conference calls wearing a MAGA hat while telling you it is against company policy. Now add a VP who has an office on site running us ragged with constant changes in direction and nonsensical explanations to support the chaos that he created in the first place. He makes us work in the building because we're leaders but he is NEVER in the office. One of many double standards. The guy can't even put a coherent and intelligent sentence together without throwing in words that he has either mispronounced or flat out used wrong. Caring, collaborative, and smart, all fails at the leadership level. If you are looking for a career in a slaughter house masked as a progressive and hip company you found your place. Right now the benefits and pay outweigh the crap. I plan on keeping this job until the pandemic is over. Some advice for new applicants, ask how many new managers they turned over recently. That will give you an idea for what you are in for. If not for websites like this we wouldn't have a way for outsiders to know what it's really like to work here.

avatar
Best Buy Health Response
5y
Thank you for taking the time to leave this review. We have a Code of Ethics, a Social Media Policy, and Conflict of Interest policies in place to ensure any ethical violations can be identified and reported quickly and confidentially without retaliation. We encourage you to report your concerns to the ethics line, your HR Business Partner, or to feedback@greatcall.com. We take your concerns seriously.
1.0
May 27, 2015

Has Potential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks at the CSR employee & supervisor levels.

Cons

All levels of management seemed more interested in keeping their positions of power, rather than taking respoinsibility for their mistakes and learning how to avoid repeating them. There are so many intelligent employees that have great ideas and a strong desire to improve day-to-day business processes, but their ideas either get ignored or stolen by management and past off as their own. Mr. Inns would do well to take a hard look at what's really going on in his company. Specifically at the Director and Manager levels.

Viewing 13 - 15 of 507 Reviews

Glassdoor has 534 Best Buy Health reviews submitted anonymously by Best Buy Health employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy Health is right for you.