Every decision Bloomerang has made within the last couple of years has clearly been for profit rather than the benefit or consideration of any customers or employees. Work always seems to be in progress for new products and features designed as paid add-ons to existing services, while common bugs and issues have been sitting for months, if not years, without resolution. The expectation is to provide workarounds for faulty and dysfunctional services and hope that customers will deal with it and move on. Customers are encouraged to fill out a suggestion form that feels largely ignored when it comes to bug fixes. Employees have been told that their feedback is not as important as the customer's, which leads us to feel voiceless when it comes to changes that need to be made. Because of this continued growth, employees are expected to be experts on or familiar with a very large and robust list of products, features, add-ons, integrations, and additional services, and this list is constantly growing. While growth in the company and services can be a good thing, expectations continue to pile on without relief. Burnout is frequent and compensation has been very poor to keep up with increased work. I'm very worried that this growth isn't sustainable with the rate we're expanding services, the good talent we're losing, and the ever increasing workload eventually burning out everyone before we have the sense to split up duties rather than continue to pile them on. We've recently acquired a new company and have spent weeks learning their systems inside and out. We have received no wage increases for adding on what is basically a separate company's support onto our already existing job. We were told during an all-hands meeting when we first increased our pricing that we decided on a 7% increase due to the current cost of inflation. When asked if employees would see a cost of living increase due to said inflation, the question was dodged and ultimately answered with a firm "no". Any wage increases given since this time have had a maximum lower than the inflation rate that they provided, and no cost of living increases have been given. Advancement is encouraged on the surface, although in reality opportunities rarely surface unless you're willing to sidestep to a different department rather than work your way up. Positions of advancement have been given to outside hires without even presenting the opportunity to current employees. Insurance benefits are laughable. I have personally struggled to find services that will even accept it, and have had trouble paying medical bills due to the poor insurance coverage and lackluster pay. I have been forced to pay entirely out of pocket for some services, and have neglected others because I cannot afford it. Diversity has been discussed but doesn't seem to be practiced in hiring. Switching to a fully remote environment could have been a great opportunity to hire people of color that may not have otherwise been available locally. This is a job I used to love going to and prided myself in being a part of. Lately I've just felt dejected, like nothing I do really matters here anymore.
