Inept Leadership + Private Equity = Bonterra Bonfire
Pros
You won't find any in leadership roles, but there are still some wonderful folks who work here. Unfortunately, as an individual contributor, you won't be valued at Bonterra. Those who are desperately holding onto their jobs won't have the time or resources to allocate to helping you. However, if you enjoy being gaslit by tiny white men in puffy vests and the thrill of working in a quota-carrying role without knowing what that quota is until well into the quarter, you'll love it here.
Cons
Quiet layoffs are one thing, but the lack of transparency extends well beyond employees. I suspect the two private equity firms that own Bonterra are unaware that the newly installed C-level employees have single-handedly lost the company's largest accounts. But it isn't just the larger accounts Bonterra is losing at a higher rate than ever. Clients are leaving en masse, and I can only hope that they find transparency and trust through other providers. Bonterra cannot improve the bottom line without skilled professionals who, at the very least, have a basic understanding of the non-profit buyer. In place of sustainable growth and a commitment to clients, here are a few of Bonterra's strategies to increase revenue: Halt or slow down product development and cut costs by understaffing those teams. Impose a well-above-industry-standard variable increase to multi-year agreements. Understaff support and professional services teams, leading to high customer dissatisfaction and SLA violations. Instruct sales teams to sell ambiguous services at an unreasonable cost. Cease all fair compensation plans for individual contributors. Union bust. Be dishonest about union negotiations, violate terms of union agreements, and instigate argume
