Bridgecrest reviews

2.9

44% would recommend to a friend

(392 total reviews)
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Mary Leigh Phillips

56% approve of CEO

37% positive business outlook

Bridgecrest has an employee rating of 2.9 out of 5 stars, based on 392 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bridgecrest employee rating is 22% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

392 reviews
3.0
Feb 26, 2026

Job can be done from home.

Recommend
CEO approval
Business Outlook

Pros

Colleagues were great to work with.

Cons

Bit of a condescending culture, as we were unable to use phones, read books or have any form of entertainment at our desks while working.

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Bridgecrest Response
3mo
Thank you for sharing your experience as a PCO. We’re glad to hear you valued the colleagues you worked alongside and the ability to work from home during your time with the Bridgecrest Family of Brands. We also appreciate your candid feedback about workplace culture and desk policies expectations and policies are regularly reviewed to balance productivity, engagement, and team member experience. We remain committed to listening to feedback and continuing to evolve how we support our teams. Thank you for sharing your review, we wish you all the best in your future endeavors.
2.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity to take on more responsibilities to learn and gain experience.

Cons

Even after promotions, the pay increases are laughable. Schedules for contact center agents are inflexible and awful particularly if you have a family.

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Bridgecrest Response
3mo
Thank you for taking the time to share your experience as a QA Manager. We appreciate you recognizing the opportunities to grow and take on additional responsibility during your time with the Bridgecrest Family of Brands. We hear your concerns around compensation, schedule flexibility, and the impact resourcing decisions can have on both team members and the customer experience. We want to ensure you pay is reviewed annually to remain competitive within the industry, and we continue to evaluate our total rewards, scheduling practices, and quality strategies with long-term impact in mind. We appreciate the time you spent with us and wish you the best in your future endeavors.
3.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and the people you meet along the way.

Cons

I wish the pay scale was better.

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Bridgecrest Response
3mo
Thank you for sharing your experience as a Charge Off Collections Specialist. We’re glad to hear you’ve appreciated the people you’ve worked with and the relationships built along the way. The Bridgecrest Family of brands reviews pay on an annual cycle to ensure we remain competitive within the industry. We're committed to continually listening to feedback and improving the team member experience for all. Thank you for being part of the Bridgecrest Family of Brands, and we wish you continued success.
Viewing 7 - 9 of 392 Reviews

Glassdoor has 401 Bridgecrest reviews submitted anonymously by Bridgecrest employees. Read employee reviews and ratings on Glassdoor to decide if Bridgecrest is right for you.