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Build.com

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Build.com reviews

3.9

78% would recommend to a friend

(95 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Ratings by demographic groups

Reviews by job title

95 reviews

Reviews about "Culture"

Return to all reviews
5.0
Jun 23, 2016

Started From the Bottom Now I'm Here

Brand manager
Recommend
CEO approval
Business Outlook

Pros

Build.com brought an excellent opportunity for me to grow in an industry I never thought I'd be a part of. It's allowed me to develop countless skills from excel and HTML to photo shopping and merchandising. These are invaluable skills; If you can come up at build.com you can find a job in E-Retail anywhere in the nation, especially since you will have the contact info of everyone in the business! If you are looking to work hard and be recognized for it Build.com is the place in the North State to be. By far the best employer I've had in Chico and the people are great!

Cons

Leadership in general around Build struggles. It's a symptom of the get sh** done culture and having everyone be a 'Doer'. Those that can 'figure it out' excel and those that can't flounder with little assistance without a disproportionate level of "Help me!"

avatar
Build.com Response
10y
Great review and thank you. Good advice as well as how to deal with our "doer" culture as well. Its a symptom of that and we can do better. I'm sorry to hear about any bonus backsliding. We are constantly turning programs for increased performance, but at a macro level, bonus comp continues to grow every single year per associate.
3.0
Mar 15, 2016

A good starting place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at build.com came with many perks. Weekly win friday's where beer is served at the end of your shift, casual and friendly co-workers who were always offering to help you learn the ropes, great benefits and other perks including quarterly awards, fiscal year parties, and provided lunch during busy times of the year.

Cons

This place is extremely cut throat and competitive. It is a sales based company, so if sales fall below goals then, you guessed it, bye-bye quarterly bonus. At the time this affected the entire company. They are no stranger to mass layoffs when mommy company tightens the belt around the waist line. The office is crowded, loud and can often be difficult to get any work done. Some office culture exists where favoritism out shines performance. Get in with the right group of people and you can find yourself getting out of the worst workplace situations you could think of. Lost the company hundreds of thousands of dollars? Not a problem if you're close with the right people.

avatar
Build.com Response
10y
Thank you for your response. I think you hit the nail on the head with the pro's you mentioned here. As far as your cons go, I wouldn't disagree that our sales environment can be tough. We manage by the numbers and if you can't consistently generate good numbers, it is difficult. It can also be loud and crowded depending on where you work. When you talk about favoritism vs performance, I can't say definitively that isn't always the case, however from all the promotions I've been involved in, its a meritocracy. We are very good here about forgiving mistakes in the event you "own it." If you hide out or cover up mistakes, or fail to claim responsibility, you are more likely to be treated harshly for a minor offense than coming clean for a major one. It is not a matter of who you know, but whether you communicate in advance rather than hide out. And while you see insourced management as a problem, I see it as a huge benefit, as we are a culture that promotes from within. Thank you for your feedback as it makes us better.
5.0
Jan 8, 2016

Build.com changed my life!!

Sales
Recommend
CEO approval
Business Outlook

Pros

I can't say enough good things about working here. I have had many jobs, my last job being at United Healthcare for almost 5 years which I thought was an okay job until I went to Build. I've only been here a year but I knew right away that this is where I will retire if I'm lucky. I've never been happier. People are actually happy to be at work! I've never seen anything like it! They treat their employees amazingly! There is HUGE room for advancement. I advanced in 9 months. The pay is great for where we are. I am making career money for the first time in my life and I'm almost 31. I make more than friends who have masters degrees and I didn't go to college. The best part is, I ABSOLUTELY LOVE GOING TO WORK EVERYDAY!!! They have great benefits, they give us free food all of the time, beer, pto, the best parties, I can go on and on. Build.com is the best!

Cons

the only bad thing that I can think of is they changed the alcohol policy so we can't have a drink at lunch anymore. That's not that big of a deal though.

avatar
Build.com Response
10y
Thanks for the stellar review!
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