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      Build.com

      Part of Ferguson

      Is this your company?

      Build.com reviews

      3.9

      78% would recommend to a friend

      (310 total reviews)

      Nicole Creech

      52% approve of CEO

      69% positive business outlook

      Ratings by category

      4.0

      Culture & values

      3.9

      Diversity & inclusion

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Compensation and benefits

      3.6

      Senior management

      Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      310 reviews
      1.0
      Dec 25, 2017

      This place is falling apart

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros of this company are rapidly disappearing.

      Cons

      This place is floundering with no direction whatsoever. Every year the pay, commission and comp plans get worse. Build used to be a company where you could make great money but they are closing the gap between a liveable wage and destitute. Middle management is a complete joke at this company. Luckily they hire, demote and fire employees at this level constantly. If your boss sucks wait a quarter and they will be gone. I have been in the room when executive level employees have told their subordinates if they “had an issue with the company they could leave, good luck finding a job in Chico that paid the same”. Super awesome attitude. Build’s reputation in the community is also terrible. I have been asked on multiple occasions “what is wrong with that place?” Apparently the rate at which they let go of employees has been noticed. There are some great people in HR, however I have found that their ability to keep issues confidential is non existent. I would be very curious to know what the company’s retention rate is. How many employees in the call center have over 5 years with the company? What is the success rate for new employees? How do you sleep at night? All fair questions.

      avatar
      Build.com Response
      8y
      I'm sorry you feel this way, and that this was your experience. We strive to always rethink things and find a better way. Sometimes that change can be difficult, especially if it doesn't work out as hoped. We've done a lot in recent months to improve communication with managers to give them more tools and information so they can be more successful, and do more for their employees. I can see how it may appear that we're losing more people because we have over 600 people, but the rate is actually in line with the best we've ever seen.
      2.0
      Dec 22, 2017

      Great if you plan to get out quick

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is the perfect place to work if you're a new college grad. It gives you the opportunity to test out a lot of different roles if you're not quite sure what you want to do for your career yet. If you're looking for a short term and more social work experience then this is perfect for you. The employees that work here are so passionate, which makes it an exciting place to work at first. Friedland being gone is the best decision this company has made in years, so there could be a lot of good things coming for Build.com once they can get their management team figured out.

      Cons

      Short term is all that you can expect from Build.com. Expecting to build your career here and actually advance through the company is pointless. They only give the high up positions to external hires, but then don't train them, then end up firing them about 6-12 months later. They don't pay their employees fairly, HR's main focus is party planning, and the disorganization and lack of structure causes a ton of unnecessary, wasted time and stress. People get away with a lot more than they should and one of the main lessons i learned here was to "cover my a**" if I wanted to keep my job. It is not abnormal to be bullied or put down here... and even when the issue is taken to HR - nothing is done about it.

      avatar
      Build.com Response
      8y
      I'm sorry your experience at Build was poor in the end. We are a company of constantly trying new things and sometimes that change can be very difficult and not well received by all. Chris led us to $1 Billion, and was profitable every step of the way. We couldn't have done it without him. We hire from within primarily, and also hire externally when appropriate. It's a balance, but the opportunity for advancement is quite different than you portray. We very much care about our employees and are always trying new things to show that appreciation. I am sorry your experience with management and HR was different.
      1.0
      Dec 20, 2017

      Incompetent for a Large Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a Panera not too far from HQ.

      Cons

      Lies, lies, lies, and total disregard to an excellent producer. Don't make to much, they will surely neuter you and eventually replace you with another fresh faced college kid on the cheap.

      Viewing 124 - 126 of 310 Reviews
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      Glassdoor has 315 Build.com reviews submitted anonymously by Build.com employees. Read employee reviews and ratings on Glassdoor to decide if Build.com is right for you.