Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 28 reviews)); "Good pay.Better people to work with" ((in 22 reviews)); "Build.com has a great culture." ((in 18 reviews)); "Good benefits" ((in 15 reviews)); "Lots of free food and stuff" ((in 13 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 11 reviews)); "Not a lot of additional training." ((in 6 reviews)); "It doesnt feel like upper management cares about its employees." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews)); "Nepotism is rampant, accountability is a joke, and don't be surprised if you're expected to sacrifice a pay raise for the sake of the awesome 'Build.com" ((in 5 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

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Build.com

Part of Ferguson

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

5.0

Jun 23, 2016

I Enjoy Coming To Work Everyday.

Ppc specialist

Recommend

CEO approval

Business Outlook

Pros

Great place to work with a great atmosphere. Everyone is really nice from the bottom feeders like me to the upper management. When you first start, training is great and outlines when you're going to do. Goals are established and well defined. Overall, it's a great place to work and highly recommend it... especially if you're in the Chico area. Easily one the best places to work in the surrounding areas.

Cons

I haven't worked sales, but I've heard it's not nearly as nice over there. That said, I have friends that are doing very well in sales and absolutely love it. Take that for what it's worth.

Build.com Response

I'm really glad that you're enjoying your experience here. Appreciate all the kind words! I did however lose the hover board in a bet with my son, so you'll have to wait until I bring in the powered unicycle.

5.0

Jun 23, 2016

An Excellent Company Going Places

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Perks, opportunity, good pay, fun environment, challenging, sense of community, excellent leadership

Cons

When sales are down, company tightens up a lot which can be a bit of a culture shock when you aren't ready for it.

Build.com Response

Thank you for the feedback. For the cons, yes. We're prudent, but that protects better against layoffs in downward moving markets. Agreed on the internal hiring process. We should have review sessions for those that don't get jobs. Great suggestion I'll pass on to HR.

5.0

Jun 23, 2016

Get out what you put in

Account manager

Recommend

CEO approval

Business Outlook

Pros

The sky is the limit here. The have a strong promote from within policy and many of the people that run the company have spent time on the phones doing customer service work. If you have the desire to work hard and make a career for yourself, this is the place.

Cons

If you usually get by on doing average or just the minimum, you won't like it here. They have very little tolerance for lazy.

Build.com Response

Thanks for the kind review! Really glad you are enjoying it here!

Viewing 208 - 210 of 310 Reviews

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Jobs at Build.com