8y
Thank you for taking the time to share your views and for complimenting the Field Team you worked with. As CEO, it was very disappointing to see that you do not recommend Burroughs as a place to go for a career. Although it would appear that you have not experienced it, the management team works hard every day to address some of the points you make across the whole organization.
With clients across the entire nation, balancing our Field Tech team with their fluctuating volumes economically is certainly a challenge. Over the last 18 months, we have recruited over 150 field technicians so that we can alleviate the work pressure you describe.
From my perspective, our Field Service Managers are definitely supported by management but I will certainly take a look at your observation.
In terms of raises, we should not be making promises and not keeping them. One of my strong beliefs is telling people the truth, good or bad. Payroll and Benefits are our largest cost in the company and for obvious reasons we need to keep these in line with the money our clients pay us.
The Burroughs team and I are working very hard to make improvements, especially in terms of communications. Burroughs is now the largest independent national service provider in our market and has seen double digit growth year on year.
I would welcome the opportunity to speak with you directly, feel free to send me a note at info@burroughs.com.
Good luck in your new career.
CEO
