Does Burroughs pay their employees well?

According to anonymously submitted Glassdoor reviews, Burroughs employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at Burroughs. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Burroughs?

29% of Burroughs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Burroughs 2.1 out of 5 for work life balance, 2.0 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at Burroughs?

Field Service Technician (52) , Field Service Engineer (20) , Customer Engineer (7) , Technician (7) , ATM Technician (5) , Manager (5) , Service Technician (5) , Field Service Technician II (4) , Customer Service Engineer (3) , Field Technician (3) , ATM Service Technician (2) , Account Manager (2) , Administrative (2) , Customer Engineer II (2) , Customer Service Representative (2)

What are the pros of working at Burroughs according to real employee reviews?

"Great people to work with and relaxed environment" ((in 11 reviews)); "The benefits are good." ((in 11 reviews)); "Some good team members, especially those that don't stab you in the back." ((in 6 reviews)); "The culture here is great, I really enjoy my co" ((in 6 reviews)); "Diverse and challenging equipment, friendly coworkers." ((in 4 reviews))

What are the cons of working at Burroughs according to real employee reviews?

"Needless to say, this caused an enormous amount of friction between the underpaid techs, their counterparts and management." ((in 15 reviews)); "Low pay and more work." ((in 11 reviews)); "no pay increases" ((in 7 reviews)); "no work life balance 60" ((in 7 reviews)); "No pay raises for years and no bonuses." ((in 7 reviews))

What are employees saying about Burroughs layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Burroughs layoffs and their outlook for job security at Burroughs in 2026.

What are the top reviewed Burroughs locations?

Plymouth , Chicago , Elmhurst , New York , Los Angeles , Detroit , Louisville , Columbus , Las Vegas , Atlanta , Montgomery , Phoenix , Oklahoma City , Houston , Jackson , Memphis , Cedar Lake , San Diego , San Jose , Birmingham , Illinois City , Arlington , Saint Louis , Springfield , Rochester , Milwaukee , Ithaca , Southfield , Lansing , Goodwell

Burroughs reviews

2.3

29% would recommend to a friend

(246 total reviews)

Daniel Fechalos

Not enough data to show CEO approval

21% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.3

Compensation and benefits

2.1

Work/Life balance

2.0

Culture & values

2.0

Career opportunities

1.8

Senior management

Burroughs has an employee rating of 2.3 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Burroughs employee rating is 40% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

246 reviews

2.0

Sep 16, 2023

Company Doesn’t Care

Field texhnician

Recommend

CEO approval

Business Outlook

Pros

None really, I’m miserable here

Cons

-Haven’t had a raise since I started in 2020 -Took away bonuses unless you want to work yourself in to the ground -Company could care less about safety of techs, expecting them to work 12+ hours a day, driving all over the state, getting up in the middle of the night to drive 2+ hours to a job site, and then expecting them to work another 12+ hours -Micro manage -Constantly promote people to management with zero experience -Constantly show up to jobs and am told I can’t complete it because of parts not showing up

Burroughs Response

2y

Thank you for your feedback; however, all eligible service technician team members received merit increases and/or discretionary bonuses in 2021 and 2022. We encourage you to speak directly with your manager or a member of our HR team regarding any work-life balance, professional development, and training concerns you might have so those matters can be addressed collaboratively and promptly.

1.0

Jun 29, 2022

A shove and Careless

Field service technician

Recommend

CEO approval

Business Outlook

Pros

I’d say the company car but most tech positions include that so it’s not really a pro.

Cons

The unrealistic expectation of service level agreements where business post Covid changed their working and access availability but we are expected to uphold a 24/7 service agreement without reviewing contracts. I have worked over 20hours between 2 days on more than one occasion and have been excepted to operate a commercial vehicle on less than 2 hours of sleep. Managers do not defend their teams and make excuses for contracts over consideration for human life. Techs should be unionized because they have no representation and do every bit of the field work. Scouting, install, reactive service, programming, all of it. 100/10 DO NOT RECOMMEND UNLESS YOUR LOCATION IS UNIONIZED

Burroughs Response

4y

Thank you for your feedback. At Burroughs, we have an open-door policy and we encourage all our employees to bring forth concerns that they may be experiencing either directly with their manager or our HR team. Having an open communication channel is an important element of a great work environment and it is important to our collective success at Burroughs. Our goal is to have the right people and resources in place to provide our customers with exceptional service delivery day in and day out while providing an environment that promotes work-life balance for all employees. In furtherance of our efforts, we’d like to take this opportunity to specifically encourage you to reach out to any of our senior Leadership team to discuss your concerns directly.

1.0

Apr 3, 2017

Field Service Engineer

Field service engineer

Recommend

CEO approval

Business Outlook

Pros

If you enjoy fixing things, there is a pretty wide variety of equipment that Burroughs contracts for.

Cons

Long hours, explicitly stated 24/7 service is rendered to some clients, thus the job often interferes with personal life; very little expression of appreciation for jobs well done or sacrifices made; no cost of living adjustments/raises; bonuses only performance based with stringent conditions; thus, little motivation or incentive to improve. Very little job satisfaction.

Viewing 7 - 9 of 246 Reviews

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A shove and Careless

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