Is CareSource a good company to work for?

CareSource has an overall rating of 3.3 out of 5, based on over 901 reviews left anonymously by employees. This rating has decreased by 15% over the last 12 months. 48% of employees would recommend working at CareSource to a friend and 44% have a positive outlook for the business. The best reviews about CareSource have been left by employees working as Director , Team Lead and RN Case Manager .

Does CareSource pay their employees well?

According to anonymously submitted Glassdoor reviews, CareSource employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at CareSource. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at CareSource?

48% of CareSource employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CareSource 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at CareSource?

Manager (26) , RN Case Manager (21) , Team Lead (18) , Business Analyst (16) , Director (16) , Case Manager (12) , Customer Care Specialist (10) , Customer Service Representative (10) , Analyst (9) , Registered Nurse (8) , Systems Analyst (8) , Team Leader (8) , Care Manager (7) , Community Health Worker (7) , Customer Care Advocate (7)

What are the pros of working at CareSource according to real employee reviews?

"Good Benefits and Work/Home Life" ((in 89 reviews)); "Good pay and ability to bonus compensation" ((in 57 reviews)); "Work from home was the best part" ((in 56 reviews)); "Bonus is great when you get it" ((in 40 reviews)); "A great work life balance" ((in 36 reviews))

What are the cons of working at CareSource according to real employee reviews?

"Needs better Management in some areas." ((in 39 reviews)); "managers have no idea what is going on half the time" ((in 20 reviews)); "No training, lack of communication, abomination of the agile process, unclear expectations." ((in 17 reviews)); "Though upper management is aware of this couldn't take stringent actions." ((in 16 reviews)); "There is no communication and you are forced to do things and accept positions even if you don’t want to." ((in 13 reviews))

What are employees saying about CareSource layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CareSource layoffs and their outlook for job security at CareSource in 2026.

What are the top reviewed CareSource locations?

Dayton , Cleveland , Atlanta , Indianapolis , Columbus , Cincinnati , Louisville , Ohio City , Tampa , Little Rock , Mayfield , Chicago , Phoenix , Grand Rapids , Billings , Broken Arrow , Albuquerque , Raleigh , Houston , Texas City , Lorena , Petersburg , Akron , Chillicothe , Springboro , Avon , Lorain , Medina , Hilliard , Vandalia

CareSource reviews

3.3

48% would recommend to a friend

(830 total reviews)

Erhardt Preitauer

67% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.8

Senior management

CareSource has an employee rating of 3.3 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareSource employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

2.0

Nov 5, 2019

Good only for Short-term employment

Customer care advocate

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere to work and the pay was good

Cons

Not stable, they eliminate jobs whenever it's convenient. Be prepared to look for another job at any time.

2.0

Oct 26, 2019

Changing to For-Profit

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Beautiful Facilities and pleasant co-workers

Cons

With most staff being moved to the "for-profit" branch of the corporate structure (from a "not-for-profit") the focus of the company is changing from mission driven to a money making machine like most health plans. It's all about the $$$$. Also very interesting that so many Directors and VP's do not live in Ohio. They fly in and fly out. How committed are new leaders to CareSource?

CareSource Response

6y

We’re so glad you left this review so we have a chance to help correct your perceptions. We are updating our legal entity status but only to return to the structure under which we started. CareSource continues to be non-profit, mission-driven health care with heart. As to managers who travel, we are working hard to hire the best talent so we can help build our local communities. Please reach out to your manager or HR business partner to have more in-depth conversations. We want all our employees to understand our impact on the local communities.

1.0

Apr 7, 2017

Overworked and underpaid.

Customer advocate

Recommend

CEO approval

Business Outlook

Pros

The staff in our office got along with each other wonderfully. Our teamlead hooked us up with free food.

Cons

Where do I start? The pay is ridiculously low! Other places will pay more for much less work, but not Caresource! The $12.03 an hour is an insult, considering the fact Caresource expects you to be on the phones and in chats at the same time. The quality assurance policies are unrealistic. You are expected to perform like a robot. Forget being yourself when speaking with members. Advocates are on the front line, yet, are never included in the all-staff meetings.

Viewing 43 - 45 of 830 Reviews

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Jobs at CareSource

Remote - Onboarding Specialist

Care Navigator (Remote - Massachusetts)

Operations Specialist II

Quality Consumer Experience Project Manager

Community Based Care Coordinator I

CareSource

CareSource reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good only for Short-term employment

Changing to For-Profit

Overworked and underpaid.

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