Is CareSource a good company to work for?

CareSource has an overall rating of 3.3 out of 5, based on over 901 reviews left anonymously by employees. This rating has decreased by 15% over the last 12 months. 48% of employees would recommend working at CareSource to a friend and 44% have a positive outlook for the business. The best reviews about CareSource have been left by employees working as Director , Team Lead and RN Case Manager .

Does CareSource pay their employees well?

According to anonymously submitted Glassdoor reviews, CareSource employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at CareSource. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at CareSource?

48% of CareSource employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CareSource 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at CareSource?

Manager (26) , RN Case Manager (21) , Team Lead (18) , Business Analyst (16) , Director (16) , Case Manager (12) , Customer Care Specialist (10) , Customer Service Representative (10) , Analyst (9) , Registered Nurse (8) , Systems Analyst (8) , Team Leader (8) , Care Manager (7) , Community Health Worker (7) , Customer Care Advocate (7)

What are the pros of working at CareSource according to real employee reviews?

"Good Benefits and Work/Home Life" ((in 89 reviews)); "Good pay and ability to bonus compensation" ((in 57 reviews)); "Work from home was the best part" ((in 56 reviews)); "Bonus is great when you get it" ((in 40 reviews)); "A great work life balance" ((in 36 reviews))

What are the cons of working at CareSource according to real employee reviews?

"Needs better Management in some areas." ((in 39 reviews)); "managers have no idea what is going on half the time" ((in 20 reviews)); "No training, lack of communication, abomination of the agile process, unclear expectations." ((in 17 reviews)); "Though upper management is aware of this couldn't take stringent actions." ((in 16 reviews)); "There is no communication and you are forced to do things and accept positions even if you don’t want to." ((in 13 reviews))

What are employees saying about CareSource layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CareSource layoffs and their outlook for job security at CareSource in 2026.

What are the top reviewed CareSource locations?

Dayton , Cleveland , Atlanta , Indianapolis , Columbus , Cincinnati , Louisville , Ohio City , Tampa , Little Rock , Mayfield , Chicago , Phoenix , Grand Rapids , Billings , Broken Arrow , Albuquerque , Raleigh , Houston , Texas City , Lorena , Petersburg , Akron , Chillicothe , Springboro , Avon , Lorain , Medina , Hilliard , Vandalia

CareSource reviews

3.3

48% would recommend to a friend

(830 total reviews)

Erhardt Preitauer

67% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.8

Senior management

CareSource has an employee rating of 3.3 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareSource employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

2.0

Aug 19, 2021

Not what it used to be

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great co-workers and hard-working employees. (I stick around because of them) Pay is acceptable Work-life balance in my dept. is good Ability to work from home Education/certifications paid for 401k match is great

Cons

There’s been a paradigm shift with the new CEO and subsequent complete turnover of C-level to Manager levels. Everything is micromanaged now. Focus is purely on growing the business vs. fixing what’s broken before growth. Huge turnover d/t extreme and unfair productivity measures that were implemented. While change is great, and that’s how we learn and grow, it’s daily. New policies and procedures, departments dismantled, new roles etc. No one can keep up with it, adding to the stress. No longer trust director and was even told by director not to trust VP and above.

CareSource Response

4y

We appreciate you sharing this feedback with us so that we can learn and grow together. We’re glad to hear you like your team and enjoy work-life balance. Thanks for your dedication to our members and to providing them with healthcare with heart. As we continue to grow as a company, we always aim provide transparency through our actions and leaders. We encourage you to use resources like MySource and our All Staff meetings to get business updates about the company and hear from leaders about their priorities and strategies.

2.0

Feb 6, 2021

Frontline employees are abused

Community care manager

Recommend

CEO approval

Business Outlook

Pros

The pay and bonus is competitive

Cons

The productivity standards are unachievable. CareSource abuses frontline workers with unreasonable standards. Weak middle level management that won’t push back on upper management about what is realistic. If CareSource doesn’t go back to treating their employees well this company we’ll be gone in five years and the CEO out. They must returning to valuing their employees or I look to their staff to unionize. Not sure why things have changed to constant chaos at CareSource but the way out of this mess is to value your staff.

1.0

Jan 28, 2020

It used to be great, now you should avoid at all costs.

Information technology specialist

Recommend

CEO approval

Business Outlook

Pros

The building looks nice and downtown is a wonderful area.

Cons

Unchecked management that isn't responsible for anything with all work and duties being thrown onto regular employees. Management isn't expected to know their own lines of business, and instead pushes employees to work longer hours to make up for lack of knowledge and accountability. Constantly trims teams down to skeleton crews without fair compensation. Management completely ignores feedback, and is primarily made of cliques. Nepotism runs rampant. This used to be the best place to work. Now I couldn't recommend anyone work for this greedy company. Especially as they increasingly outsource.

CareSource Response

6y

Thank you for taking the time to share your review. While it is never easy to hear we're missing the mark, we appreciate your feedback and will work to provide the best experience possible for our employees, members and providers.

Viewing 40 - 42 of 830 Reviews

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CareSource

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Reviews by job title

Not what it used to be

Frontline employees are abused

It used to be great, now you should avoid at all costs.

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