CareSource reviews

3.4

48% would recommend to a friend

(830 total reviews)
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Erhardt Preitauer

67% approve of CEO

44% positive business outlook

CareSource has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareSource employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

830 reviews
3.0
Sep 3, 2022

No what it used to be

Recommend
CEO approval
Business Outlook

Pros

Pay Some amazing Leaders and Managers Monday through Friday

Cons

Unrealistic expectations for Team Leaders and front line staff. This has led to an environment of stress and anxiety. CareSource was once a company that cared for its employees, however, this is not the case anymore. Everyone is just a number like all other call centers. The difference is the amount of content you must learn from medical coding and billing, appeals, disputes and authorizations. Also, there are not consistent expectations within leadership. This causes a divide amongst leaders and confusion for front line staff when there are team alignments. If you are a high performing Team Leader you can be blocked from moving to other departments.

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CareSource Response
3y
Thanks for taking the time to share your experience with us. We value your feedback and appreciate the opportunity to learn and grow. Our employees and members are our top priorities and we’re thankful for your time and dedication towards our members.
2.0
Nov 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home Great people

Cons

Company and culture is not what it used to be Complete turnover of C level leadership Many new VPs and Directors brought in from outside Some senior leaders have unrealistic expectations and bully their way into getting things done Employees who have 5+ years of experience are leaving Salary compensation needs to be more competitive

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CareSource Response
4y
Thank you for taking the time to share your experience with us. We’re happy to hear you enjoyed your work-life balance and your co-workers. As we continue to grow, we will adapt to best serve our members. We hope you were able to also share this feedback with your management team and HR business partner.
2.0
Aug 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Coworkers friendly, impressive office location/amenities available, software utilized was top notch

Cons

When I was interviewed, I was led to believe that I was replacing a manager with a well-established team of clinical ops analysts with a structured process of how to do work and manage it going forward. When I started at the position, my director was in the midst of being let go and another brought in who had prior professional experience with upper level management. No on the job training, was told that we would be building the department from the ground up. I was alone in trying to find my place and trying to implement the target goals. After my 90 day review, I was terminated due to negative performance, however I never received any negative feedback prior to me being shown the door. Furthermore, my team who reported to me was told by my director that I left voluntarily. Why lie about it?

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CareSource Response
5y
We're glad you experienced friendly co-workers and had access to the best tools & technology. We try hard to set everyone up for success. We appreciate hearing we may have failed to make that a reality for you. Your review help us get better. Thank you for taking the time to share.
Viewing 70 - 72 of 830 Reviews

Glassdoor has 901 CareSource reviews submitted anonymously by CareSource employees. Read employee reviews and ratings on Glassdoor to decide if CareSource is right for you.