CareXM reviews

3.3

51% would recommend to a friend

(83 total reviews)

Si Luo

54% approve of CEO

49% positive business outlook

CareXM has an employee rating of 3.3 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareXM employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

83 reviews
3.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Working from home and not being micro managed

Cons

Low pay and rude callers. Also high call volume

avatar
CareXM Response
1y
We truly appreciate you taking the time to share your feedback, and we're glad to hear that the work-from-home flexibility and our management style are positives for you! We believe in empowering our team members, and it's great to know that's being felt. We also hear your concerns about pay, call volume, and the challenging interactions you sometimes face with callers. We understand that these aspects can be difficult, and we want you to know that we're always striving to create the best possible environment for our team. We're continuously reviewing our compensation structure and exploring ways to support our PCAs in handling high call volumes and difficult calls. Your well-being is important to us, and we're committed to finding solutions. Thank you for being a part of the CareXM team.
3.0
Jun 15, 2025

Good and Bad

Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling, short shifts, supervisors and team are great. Satisfaction from assisting patients and their families in a time of need.

Cons

pay is very low, higher management are not nurses and do not understand all the dynamics. Discrimination

avatar
CareXM Response
1y
We really appreciate you taking the time to share your thoughts about your experience at CareXM. It means a lot to us. It's wonderful to hear that you value our flexible scheduling, short shifts, and the supportive environment you've found with your supervisors and team. We also love knowing that you find satisfaction in helping patients and their families when they need it most—that's truly at the heart of what we do! We're truly sorry to hear about your concerns regarding pay, and some of your experiences with higher management. Please know that these are incredibly important to us, and we're always striving to create a fair and supportive workplace where everyone feels valued and respected. We also want to let you know that we do send out employee surveys to gather valuable feedback directly from our team members. We genuinely want to hear from everyone, as your insights help us understand where we can improve and make sure we're meeting the needs of our amazing staff. We're constantly working to make sure every voice is heard and every concern is given the attention it deserves. Please reach out to our PeopleTeam to discuss how we can help.
4.0
Mar 4, 2025

Telemed

Recommend
CEO approval
Business Outlook

Pros

Remote Teamwork Nice People to work with

Cons

Pay Call volume Rude people

avatar
CareXM Response
1y
Thank you for sharing your feedback. We appreciate you highlighting the positive aspects of your experience at Carexm, including the remote work environment, teamwork, and our friendly colleagues. We understand your concerns regarding pay, call volume, and interactions with challenging individuals. We are continuously evaluating our compensation structures to remain competitive and ensure our team feels valued. Regarding call volume, we are actively exploring strategies to optimize workflows and provide better support during peak times. We also recognize that dealing with difficult interactions is part of the role, and we are committed to providing our team with the necessary training and resources to navigate these situations effectively. Your feedback is valuable as we strive to improve the employee experience at Carexm. We are committed to fostering a supportive and positive work environment for all our team members.
Viewing 7 - 9 of 83 Reviews

Glassdoor has 84 CareXM reviews submitted anonymously by CareXM employees. Read employee reviews and ratings on Glassdoor to decide if CareXM is right for you.