Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,792 total reviews)
avatar

Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay for the work, generally good environment, ability to make connections with regulars, mostly enjoyable work

Cons

If you're not friends with your general manager/district manager, you're in for a rough time. My general manager did not like me and preferred the other assistant general manager, so he reported me to the DM for things I did not do or things taken wildly out of context. He never discussed these things of concern with me directly. It was all very Mean Girls "you can't sit with us."

2.0
Mar 7, 2024

HORRIBLE MANAGMENT/PAY

Recommend
CEO approval
Business Outlook

Pros

Fun to work, easy to catch on, customers are fun to serve.

Cons

The pay is EXTREMELY LOW, management doesn't hire for General Manager positions unless you've worked your way up, or it's convenient for them to just fill the position, no educational management background needed. Management doesn't follow labor laws and will have you work 11 days straight with 1 day off in between. During the time working there, you end up realizing the employees who care the most will never be recognized and instead be questioned as if you don't know how to do your job so your boss can look better than they are. Lots of bosses take favoritism, and allow other employees to criticize on personal religion beliefs to other staff. Every policy set it place is never followed up. Completely unprofessional place I've ever been at, and experienced mistreatment.

1.0
Dec 2, 2023
Recommend
CEO approval
Business Outlook

Pros

People, Good pay, Nice environment, Easy and Study Job, Easy requirements.

Cons

Poor management, Horrible customer service (from the managers), Terrible communication from higher ups. This is being sent after the Caribou located in Ohio had opened and I was one of the few people who were giving the opportunity to be hired and was very excited to be settling into a small little cabin and learn to make coffee. I had made plenty of friends in the three months I worked for this place and had only realized I was let go without warning. They apparently did a such bad job at advertising that they overhired and was losing money and reached out to 14 different employees and told them they were on pick-up status (I was one of these said employees) I agreed to the pick-up status instead of quitting as it seemed like the Manager that called me really wanted me to say I was quitting on the phone. I checked a day ago after seeing a shift go up on my app, to see I was logged out, kicked out of the work group chat along with others that also said they were good with the pick up status. I did not receive any email, text or warning about this and never even received a termination/warning while working for this company. It truly is a place that was ruined by management.

Viewing 43 - 45 of 1,792 Reviews

Glassdoor has 1,822 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.