Pros
Charlie Health has a great mission to help youth and young adults with mental health care virtually.
Cons
Charlie Health’s wonderful mission and concept does not translate to their Talent Acquisition and HR departments, which is where the lifeblood of a company comes from. This is 100% a churn and burn environment. The highest tenure for most of the TA specialists is less than or equal to 1 year, and there over 30+ team members. When I worked at Charlie Health, about 2.5 people per month on the Talent and HR teams left or quit. It’s a HUGE talent team with hundreds of openings they struggle to fill due to the “strict” and seemingly baseless/ discriminatory qualifications they require for potential employees (e.g. unsolicited references, graduation year no later then 2017, posts on LinkedIn in support of work life balance, and short tenure/gaps in employment will prevent you from getting hired here). They completely removed the humanistic approach from Talent Acquisition. The metrics and numbers they require you to achieve as a TA on an individual basis are unattainable. No one ever receives 95% or above their bonus. The Talent team bonus is also never met due to the unrealistic expectations of hiring per month. Most of the leadership for the Talent Acquisition department is composed of a cluster of noodle heads who lack real Talent Acquisition experience and have zero idea of how to help and advocate for their teams. C-Suite executives at the organization have said, “Charlie Health isn’t for everyone, get onboard or get out” and the phrase, “You don’t have to work here” was used too many times to count. When a member of C-Suite was asked about the trajectory of the company, the reply was, “To take over the world!”. This childish answer further goes to show Charlie Health’s naïve ambitions and expectations do not translate to achieving attainable goals in the work place. Ultimately leading to the organizations inability to maintain exceptional employees. The stress level is extreme. Leadership will gaslight you. Promotions are rare. The pay is abysmal for the amount of work required (15+ interviews and 250 candidate messages per week plus 3-15 hires per month, role dependent). The micromanagement is as intense as you could imagine. My mental health took a major negative dive working here, which is ironic considering Charlie Health IS a mental health company. 1/2 of the people that still work on the Talent team at Charlie Health want to leave. All in all, if you’re a TA specialist with a minimum of 1-2 years of experience under your belt, I wouldn’t recommend working here.
