It wasn't uncommon to wake up early (before 7 AM) to take phone calls, produce work all day long, take more calls after hours, continue working while also trying to take care of my kids, and then get pulled aside and told that I wasn't doing enough. The people that are rewarded as "going above and beyond" are the people that have nothing else going on in their lives- these are people working 60+ hours a week. They still feel like they are not doing enough.
This is because the company is failing. Clients big and small are ending their contracts in favor of more nimble companies that are not constantly trying to raise their pricing for no additional gain.
Why is it failing? A complete lack of foresight. For example: When Cheetah bought a company to use as the next generation of their platform earlier in the decade, they failed for 5+ years to come up with a seamless way to migrate clients. The result being we force our clients to do the migrations with significant costs to them. When you tell that to a client, you're basically asking them to go look out in the marketplace for other vendors, since the pain is the same either way.
The company has no real future. Current clients are going to keep leaving faster than new ones can be brought on board. There is 20 years of technical debt spread between 3-4 different platforms that all kind-of talk to each other. The Customer Success team all just left en masse. Everyone is surprised when we manage to get an existing, long-standing client to sign a new contract. The new clients are hard-won, and are sold on features that we know will be stretch-goals to deliver.
If you are looking to continue your career here, please consider all of these negative reviews you see here. This company will chew you up and spit you out on it's downward spiral.
