1. Inconsistency between teams on overtime. Some teams work a minimal amount, while others are having an awful time. I do understand though that the nature of some clients makes this hard to balance. This could be due to size of clients, skill of teams, client responsiveness to queries, among many things.
2. I do feel like pay could be a bit higher, but if it keeps the outsourcing wolves at bay, whatever, I'll take that trade off at this point in my career. It also might help to outline more often the benefits we have as well.
3. Other teams that you have to deal with for various clients from other offices will likely drive you nuts, and may very well be responsible for late days of overtime or late work.
4. A lot of what I listed as "pros" are completely dependent on what team you end up on. I have been very lucky, but if you have a mediocre or poor manager, then you obviously may have a rough time.
5. Tasks can be a bit repetitive, and some of them feel either redundant, or the reason we do them isn't properly communicated.
6. I think ensuring people are ready to be people leaders before being promoted is essential, and I think this gets missed sometimes. Technical skill is great, but it doesn't make you a leader. Some people just plain don't have that ability, and that's ok, if they are in the appropriate role.
7. If you are a bit older/have family commitments, and are looking at a more entry level position such as an operations analyst, it might not be the right culture for you at this point in time.
