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      Citco

      Engaged Employer

      Citco reviews

      3.4

      59% would recommend to a friend

      (3,584 total reviews)

      Christopher Smeets

      66% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Citco has an employee rating of 3.4 out of 5 stars, based on 3,584 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citco employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      4K reviews
      3.0
      Apr 2, 2017

      Good company to start

      Senior operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - It is a global company. Opportunities to transfer from one office to another - Large clients and different financial instruments to work with - Great non-monetary benefits

      Cons

      - No work life balance. Expect to work overtimes. - Micromanaging seems to be the culture. - Expect people to own up on their mistakes, not on the reviewer and definitely not the manager. Its your fault alone. But in times of good performance, expect manager to get all the credit. - No clear cut policies on promotion. Working harder is not a guarantee for promotional growth, too much politics are involve in the promotional process. People got promoted not on the basis of their wok ethics and performance but rather than who they rub elbows with. - Team restructure every now and then. People move from one team to another team sometimes every two weeks - There is always a feeling that you work in a factory, where every deliverables is submitted on per hour basis

      avatar
      Citco Response
      9y
      Dear Former Colleague - thank you for highlighting some of the positive aspects of working for Citco. I realize you worked for a very busy office at Citco where indeed there is a high focus on work quality. Our company's reputation is built on the top quality work product and services that we provide to our clients. To meet our SLA's we may need to move resources around a bit with a laser focus on getting deliverables out accurately and on time. There is also a very diligent process in place around promotions - it is in the company's best interest to properly vet our staff and ensure we are choosing those with the best technical and client servicing skills. We take your comments on board regarding a feeling of appreciation for staff's' hard work and will share them with management.
      2.0
      Mar 30, 2017

      Anonymous

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Salary: Manager and above have competitive salary (refer under cons for supervisor and below. - Vacation: One of the best in the financial industry. - Health benefit: Decent - Pension: Decent, company matches until 5% - Other Benefits: Beer, monthly breakfast and monthly cake and ice cream.

      Cons

      - Senior Management (attitude): Very defensive and have generic responses on issues. Unfortunately they are not honest and the environment his highly political. - Salary: Uncompetitive for Supervisor and below. - Turnover: Very high turnover and is really bad for the overall environment. - HR: Is almost all new in the Toronto office and that speaks about the overall environment of the Toronto office. - Jobs: Moving to Asia. (generic response: “Toronto is a strategic location”). Please be honest to your employee so that they can plan their future.

      avatar
      Citco Response
      9y
      Dear Colleague - thank you for taking the time to share your views - both positive and constructive. You've cited our very good benefit and leave offerings in the Toronto office that are in line with other top financial firms in the city. I understand your Managing Directors conducted a Town Hall recently and I would imagine that they provided the consistent message about our strategy to move certain roles to Asia that make sense in our business model. The message that Toronto is a strategic location is an honest depiction of the importance of that office as is the amount of work that continues to be done out of Toronto and the continued commitment to recruitment for your busy office.
      3.0
      Jan 25, 2017

      Good in some areas, very poor in others

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large kitchen for staff with pool, fussball tables and decent coffee machines. Free beer (for Friday after 4.30pm only) and breakfast cereal provided. Company fully pays for a quarterly night out which is great. No petty recriminations for minor delays with arriving into work (as long as work gets done by deadlines). Excellent local IT support compared with companies of similar size.

      Cons

      Communication from senior account managers (dept heads) with staff about what is happening in co. is almost non-existent (Citco culture to be overly secretive about everything). Everything has to be learnt on the grapevine instead of officially. One team meeting per year max. Zero pay increases/bonuses awarded to anyone who is not promoted in the preceding year, no matter what their contribution. This is extremely de-motivating. On the job training culture is to show you a procedure once on day one and expect you to do the task perfectly from day two. Staff turnover recently getting high due to constant transfer of key functions offshore. Culture for higher ranked staff to avoid associating with lower ranked staff outside of meetings. Only time that management call staff into meeting rooms is to verbally tick off, never for positive reasons, ie to praise for when a job is well done. Constant struggle to create team spirit.

      avatar
      Citco Response
      9y
      Dear Colleague - we appreciate your effort to provide us with positive and constructive feedback. I noticed you didn't indicate your office location, however your feedback is a universal reminder for us of the importance of communication across many topics. Of course there are many business decisions and proprietary information that cannot always be shared with all - but we take your broad points on-board about this topic plus the need for more frequent recognition/appreciation, etc. Some managers are better at this than others, but we continue to drive the importance of it.
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