Clozd reviews

As of late, the quotas have become unrealistic. Quotas were raised this year after only ~20% hit their annual quota last year. Reps were shocked at sales kickoff that leadership was touting 50% attainment which was a lie. It was a slap in the face to those grinding it out and seeing ramping reps hit ramping quota off lucky inbounds that could have gone to AEs that really deserved it. Truthfully, your best chances of hitting quota are in your first year because after that, chances are you won’t have enough pipeline to truly sustain multiple quarter hits with a full quota. Most revenue comes from the hands of a select few reps that are heavily favored for certain inbounds or already have the top accounts. There were layoffs in 2023 and witch hunts in 2024 and you can still feel the aftershock in moral and the fact that we are still over hiring. The perception is that leadership fears being caught off guard when win-loss finally takes off like a rocket ship. Product market fit is still a work in progress. Most companies see this as a nice to have. All things considered, the culture it’s pretty good which is surprising at times because there is a feeling of low trust. This is because 100% of your time is required in the office. Leadership is metrics driven to their own detriment incentivizing the wrong behaviors. Founders have even told reps/managers in private that it’s mostly a way to keep people busy and keep tabs on them. They know it’s really the luck of the accounts, politics and inbounds that come in. Mangers will slyly tell you that they can control your destiny so it’s best to get with the program.

It seems like the leaders were always unsure of themselves. They're consistently having to make changes, and it never seemed like they could find a sweet spot. Aside from operations doing their part in creating a comprehensive certification program, sales leadership failed at providing actionable training to help assist in understanding more in-depth the sales process and sales methodology. In my opinion, leadership also played favorites. Focusing on building genuine rapport with all team members rather than forming preferred relationships would foster a more inclusive and cohesive environment.