Computer Generated Solutions reviews about "training"

I worked there in 2016 for around 5 months in a telecom project. We were tens of people on the floor speaking at the same time, and the headphones didn't have a noise cancelling function (for us - it had one for the customers and they didn't hear the noise on the floor, so they didn't understand why we sometimes asked them to say something twice, at which point some of them started to curse us; we weren't allowed to break the call when that happened or ever, for that matter). You could barely hear your own voice while trying to solve complex customer issues and be overly subservient to both the client and the company, as requested by the employer. During training we were asked to use no negations at all (we had a list of prohibited words to use with customers, the first being NO). Call time had to be as short as possible while also working with around 9 different softwares and finding your way through thousands of procedures. If there weren't enough people available on the floor you couldn't use the bathroom (all of us had to ask for permission to take a toilet break). Calls were almost continuous and we had the right to two 15 minutes breaks per 4 hours shift (but only when they allowed it). The client (the telecom company) had several outsourced customer services and none of the other ones had such strict rules. We were only allowed to transfer customers in special conditions, very rarely so. The wage was extremely low relative to living costs, even if the shifts were at afternoon, evening and night time (US working hours). We were also always told that meeting the KPIs is mandatory to keep the Romanian site working, as they will relocate otherwise.

Horrible training, sent us on calls unprepared, platform that mostly doesn't work. Forced to accept the customers talking to us any way they want

Few brakes, limited schedules for brake time

They tell you what you want to hear in the interview, and then change it all day 1. Make sure you ask direct questions about your hours, OT, etc. If you want to work over your scheduled shift every day and not get paid, be told the little things you try to do to improve your efforts are no good, and have zero training and expected to do the job day 1 "because we don'thave time to take notes, just do the work", then this job is for you.

The working scheldule, lack of training

night shift only couldn’t switch part-time first month

Terrible schedule, poor management support, very little training.

- schedule, working on multiple shifts

More training is needed to do the job