Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Very helpful and friendly work environment

Cons

none I can remember as of now

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Custom Ink Response
8mo
Thank you for taking the time to share your experience. We’re so glad to hear you’ve found the work environment at Custom Ink to be friendly and supportive. Feedback like this is wonderful to see and reinforces the importance of the culture we strive to maintain. We’re grateful for your contributions and for being part of the Custom Ink team.
1.0
May 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Healthcare and compensation were competitive. Before the dark times, professional growth and the team environment were amazing.

Cons

I remember a time, not so long ago, when Custom Ink was a beacon. It was a place where the focus and drive of professional growth flowed freely, nurturing talent, fostering collaboration, and building a true sense of team. Its halls echoed with the vibrant debates of innovation, and its purpose was clear: to elevate its people, and through them, its clients. It was a great place to work, built on shared values and a commitment to its customers and team members. But then, a shadow began to stretch across its bright facade. The whispers of a new order, driven by the cold calculus of private equity, started to permeate the very core of its being. Promises of efficiency and maximized returns, cloaked in the language of progress, began to erode the foundations of trust and loyalty. The first cuts were swift, precise, and chilling. Talent, once cherished, became a line item on a ledger, deemed expendable in the relentless pursuit of profit. Then came the insidious strategy of offshoring, a slow bleed of expertise and connection, sending vital functions to distant, unseen corners, severing the bonds that held the community together. In less than two years, the unthinkable happened. Over a thousand team members, dedicated and skilled, found their careers abruptly ended, cast adrift by a regime that valued only the bottom line. The vibrant ecosystem of professional growth withered, replaced by a stark, desolate landscape. What remains now is but a shell of its former self. The spirit that once animated Custom Ink has been extinguished, replaced by a hollow echo of what was. The focus on people, the commitment to collective advancement – these are but distant memories, like tales from a bygone era. It is a stark reminder of how quickly greed can transform a thriving company into a mere transactional relationship of subpar service and money, cold and unfeeling. The culture, once strong within its walls, is now unbalanced. And now, those of us who have moved on, we can only bear witness to the tragic consequences of such a fall.

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Custom Ink Response
12mo
Thank you for taking the time to share such a detailed and heartfelt reflection. We deeply appreciate your perspective and the care with which you described both the strengths you once experienced at Custom Ink and the disappointment you've felt more recently. Your words paint a vivid picture of a time when Custom Ink’s culture of collaboration, innovation, and shared values felt strong and unifying. We're grateful that you were part of that chapter and that you found professional growth and team connection during your time with us. We also want to acknowledge the pain and frustration you've expressed regarding the recent changes, including workforce reductions and operational shifts. These have indeed been difficult decisions, and we understand the deep impact they’ve had on many valued team members. While made to help the business remain sustainable and competitive, that doesn’t lessen the emotional toll. Please know that we’ve tried to support those affected with care and respect—through severance packages, extended benefits, and career transition assistance—and we continue to listen and learn from feedback like yours. Your input is sincerely appreciated and will be shared internally. Thank you again for your contributions to Custom Ink and for taking the time to reflect on both the past and present. We wish you all the best in your journey ahead. If you have further insights you'd like to share, we welcome them at inkerfeedback@customink.com.
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Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.