Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 3.0 out of 5, based on over 733 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 113 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 56 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 32 reviews)); "Great atmosphere and culture." ((in 31 reviews)); "Very helpful and friendly work environment" ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 46 reviews)); "Mass layoffs every 3 months, despite constant affirmations that there will be "no layoffs."" ((in 21 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 11 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

3.0

35% would recommend to a friend

(178 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

178 reviews

Reviews about "Management"

Return to all reviews

3.0

Jan 30, 2023

"We wear many hats"

Production manager

Recommend

CEO approval

Business Outlook

Pros

- Able to get promoted quickly in in-house production facility if you are motivated have good relationships with managers (not always the same for the remote jobs) - I am now very comfortable with giving and receiving professional feedback; this is encouraged - Great pay and benefits for what the remote jobs entail, and some of the in-house production roles. - Custom Ink relies heavily on contracts with network printers - Good severance when you get laid off

Cons

- Be wary of the whole 'we wear many hats here' mentality. When you take on a lot of additional responsibility with no new job title or pay increase in return, you'll be easy to get rid of if there are layoffs. - They just closed down two large production facilities, leading to hundreds of layoffs. - Unsure about the future of the company due to new management coming in and cleaning house - Interactions can get petty and dramatic due to the 'laid back' nature. I witnessed many HR issues get swept under the rug. - Red flags include: "we wear many hats", "we're a family here", "we have a gym and foosball table", "we spend hundreds of dollars to give you catered lunch each week".. watch out for the devil in sheep's clothing (wearing a t-shirt).

Custom Ink Response

3y

Thank you for your feedback about your Inker experience. Due to rising costs and increasingly tight markets for production talent, Custom Ink closed production sites in Reno, Nevada and Charlottesville, Virginia and consolidated operations at our Dallas, Texas facility. The closures impacted 338 team members—410 team members continue to remain employed in Reno and Charlottesville in other roles. We truly value the fact that you took the time to share your thoughts with us. We strive to create a great place to work and feedback like yours helps us understand where we still have work to do. We’re proud of offering perks like gym facilities, free meals, and free swag for Inkers. We also offer competitive pay and low cost health care plan.

4.0

Jan 18, 2023

Growing & Thriving Company

Store manager

Recommend

CEO approval

Business Outlook

Pros

Lots of growth within the stores department, good company culture, great people. They take feedback seriously and are constantly trying to improve. They always try to put employees first.

Cons

Burnout is easily reached. There's pressure within the stores department to succeed since it's the newest department and you feel like you have to prove something. But myself and most managers I know are burnt out and tired.

Custom Ink Response

3y

We’re so glad to hear your thoughts. We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. As for your feedback regarding workload, we strive to ensure the team feels supported. We encourage Inkers to share their concerns through the many platforms we offer (ie. quarterly team surveys, monthly leadership meetings, or 1:1's with your leader if you are feeling overwhelmed). As we evolve, we are constantly working to improve our Inker experience and feedback like this truly helps us get better. Please don’t hesitate to share more of your thoughts if you have them!

5.0

Jan 8, 2023

Not too bad but customers can get exhausting

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

Nice Management, catered snacks, nice pto

Cons

often times the workload felt very high, stressful from getting yelled at by customers alld ay

Custom Ink Response

3y

We appreciate your taking the time to write this review. We’re so happy that you had a positive experience with leadership. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else: employerbrand@customink.com.

Viewing 55 - 57 of 178 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Management"

"We wear many hats"

Growing & Thriving Company

Not too bad but customers can get exhausting

Jobs at Custom Ink

Custom Ink reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Custom Ink reviews FAQs

Jobs at Custom Ink