Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 122 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 55 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 32 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food at least twice a week" ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 56 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "3% increases to an already stagnant salary." ((in 9 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

1.0

May 31, 2024

Company lays off American employees in favor of off shore jobs

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good benefits and paid leave

Cons

Sub-par compensation. Lay offs of American employees in favor of off shore jobs to make more profit. This company used to pride itself on its Inker community, now it only cares about profit.

Custom Ink Response

2y

Thank you for sharing your feedback. Your insight into the compensation and off-shoring, helps us better understand your experience and shows us an opportunity for us to continue to improve. If you have more details you would like to share, please don't hesitate to reach out to inkerfeedback@customink.com.

4.0

May 22, 2024

Okay for a part time position

Order analysis associate

Recommend

CEO approval

Business Outlook

Pros

Company will allow working remotely

Cons

The job is entry level with low pay

Custom Ink Response

2y

Thank you for sharing your experience working with us! We appreciate receiving feedback as it helps us understand what is working and where we can improve. Your insights are valuable in guiding our future investments. If you have any additional thoughts or suggestions, please feel free to email us at inkerfeedback@customink.com.

1.0

May 22, 2024

No Future

Expert production artist

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent pay, decent people

Cons

huge company wide layoffs, don't listen to employees, toxin management

Custom Ink Response

2y

Thank you for providing your feedback. Your insights help us better understand how we can improve. We're glad to hear you had a good experience with our benefits, pay, and the people. However, we understand that the experience with the layoffs has been challenging. Despite our efforts to support impacted Inkers with generous severance packages and an extended benefits period, we recognize the difficulty of this situation. We will share your feedback with our team. If you have any additional thoughts or suggestions, please feel free to reach out to us directly at inkerfeedback@customink.com.

Viewing 88 - 90 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company lays off American employees in favor of off shore jobs

Okay for a part time position

No Future

Jobs at Custom Ink

Custom Ink reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Custom Ink reviews FAQs

Jobs at Custom Ink