Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
avatar

David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Dec 9, 2023

Seems 2 steps away from bankruptcy

Recommend
CEO approval
Business Outlook

Pros

Treated me really well personally (but I was definitely a favorite.) Health insurance was top notch

Cons

This company has been laying people off in droves. In the last year they've closed all of their in house production facilities and will only be using 3rd-party printers that do subpar work going forward. They also continuously tell people their jobs arent in jeopardy when they bring on more cheap labor 3rd party reps and then they go through massive rounds of layoffs.

avatar
Custom Ink Response
2y
We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We recognize the hardships faced by everyone affected, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.
1.0
Jun 1, 2023
Recommend
CEO approval
Business Outlook

Pros

I have made some genuine, life-long friends since working here and full-time work from home is great.

Cons

Culture - In the beginning it felt like a cool start up; game room, froyo machines, week-long catered lunches, etc. The general vibe was really chill, and you felt like you were making a positive difference with our customers. You quickly realize that the culture here is anything but chill and nobody cares about what's best for the customer. Micromanagement runs rampant and the toxic positivity is sickening after a while. The company prides itself on their pillars of the Golden Rule, Ownership, and Innovation, and asks that we live by these but won't hold themselves accountable to live the same way. Leadership - Leadership tries everything in their power to downplay any negatives that arise. Feedback goes unheard, and often times questioned and judged, despite requesting that we give honest and candid feedback. People are genuinely afraid to speak out and leave real constructive feedback. They pride themselves in being transparent but it's a selective transparency, at best. A vague illusion to make us feel better about the decisions they're making. Senior leadership is either so out of touch with reality, or they are just really good at not caring about their employees anymore. Company Direction - It's bad. Mass layoffs every 3 months, despite constant affirmations that there will be "no layoffs." Decisions being made seem to cater only to those higher in command, and all us artists are paying the price for it. Compensation/Benefits: Compensation is "meh" at best. They really do their best to keep you making as little as possible while dangling a carrot over your head to make you think you can make any more. Benefits used to be great, but they've cut so many corners that health care is a joke and my primary care doctors, dentists, etc. are now all out of network.

avatar
Custom Ink Response
3y
Thank you for sharing your experience with us, and we appreciate your years of service. We’re sorry to hear you had a challenging experience working with us and that you don’t feel your concerns were addressed appropriately. We strive to provide Inkers with competitive compensation, a path to professional advancement, and a comfortable and supportive work environment; leaders should play an active role in creating this. We will share your feedback about management with our team. We see that you have many concerns, so we would like to hear more about your experience. Please feel free to reach out to us directly at inkerfeedback@customink.com
1.0
Dec 18, 2023

Toxic Positivity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home options for most teams.

Cons

Managers ask for honest feedback in surveys but my team laid off some of our best and highest performing employees for being too honest. Now everyone left is frightened to give appropriate feedback and scared into being positive in order to keep a job. The company was great years ago but they made a lot of mistakes hiring and growing the business and now it’s a shell of its former glory.

avatar
Custom Ink Response
2y
We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We recognize the hardships faced by everyone affected, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.
Viewing 10 - 12 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.