Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 3.0 out of 5, based on over 733 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 124 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 56 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 31 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Very helpful and friendly work environment" ((in 20 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 21 reviews)); "constant layoffs" ((in 20 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 14 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

216 reviews

Reviews about "Career Development"

Return to all reviews

1.0

Nov 22, 2025

Way WAY Worse than it used to be

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Able to work remotely. Free t-shirts.

Cons

New leadership cares zero about people. Fired most of the staff, including ones who worked there for decades

Custom Ink Response

6mo

Thank you for taking the time to share your thoughts. We're glad you appreciated the flexibility of remote work and some of the unique perks that are part of being with Custom Ink. We also want to acknowledge the pain and frustration expressed in your comments about recent changes. We understand that workforce reductions—especially those involving long-tenured team members—are deeply impactful. These decisions are never easy and are made with considerable thought, even as we recognize the human toll they take. We’re truly grateful for the contributions of all Inkers, past and present. Your message is a powerful reminder of the importance of balancing business needs with the values that have shaped our culture. Please know your feedback has been shared with leadership, and we remain committed to learning and improving through this transition.

3.0

Nov 6, 2025

Great place to work

Warehouse worker

Recommend

CEO approval

Business Outlook

Pros

Work life balance, great co workers, good pay.

Cons

Closed down the location and everyone suddenly lost their jobs the week after Christmas. Would be five stars but obviously that puts a damper on things.

Custom Ink Response

6mo

Thank you for taking the time to share your experience with Custom Ink. We're truly glad to hear you appreciated the work-life balance, your teammates, and the compensation during your time with us. We also want to acknowledge how difficult and disappointing the timing and nature of the location closure must have been. Decisions that impact our team members' livelihoods are never taken lightly, and we deeply regret the hardship this caused. While we aimed to offer support—including severance packages and benefits continuation—we understand that the experience was painful, especially given the timing. We wish you all the best in your next chapter and thank you again for your contributions to the team.

2.0

Sep 26, 2025

Not what it once was…

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay, pto, some of the people

Cons

Leadership, infrastructure, tech landscape, reviews are management leverage for when more layoffs need to happen. The organization has shifted over the past few years into something totally unrecognizable. They don’t care for the people that work within the organization and they really don’t care about the quality they deliver to their customers. Everything is slowly but surely becoming automated and outsourced. What was once a wholesome company with positive customer experiences is now a shell of a company just trying to hold that reputation with cheaper shortcuts.

Viewing 10 - 12 of 216 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Career Development"

Way WAY Worse than it used to be

Great place to work

Not what it once was…

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