Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 116 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 31 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Casual work environment." ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 52 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 43 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 23 reviews)); "constant layoffs" ((in 17 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

1.0

Dec 13, 2023

Company lost its way

Sales

Recommend

CEO approval

Business Outlook

Pros

There used to be a sense of community and there used to be a great work culture.

Cons

Every day i fear for my job. 1000 people have been let go this year in favor of moving our work to other countries where the minimum wage is extremely low.

Custom Ink Response

2y

Your input is sincerely appreciated as it plays a key role in how we evolve our approach. Although we have provided significant severance support and extended healthcare coverage to help those impacted, we realize this period has been challenging. Rest assured, your observations will be passed along to our team. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.

4.0

Dec 12, 2023

Great perks but expect to be worked to the bone and constantly v stressed

Fundraising advisor

Recommend

CEO approval

Business Outlook

Pros

There were free snacks and a free hot catered lunch weekly, until Covid hit and closed the offices. Mostly wonderful, dedicated, interesting, fun colleagues. Great health coverage (except for spouses). A real community feel.

Cons

Irate customers, endless call queues, chronic understaffing, not paid enough considering the level of expertise, knowledge and skill we were expected to have.

Custom Ink Response

2y

We truly value the fact that you took the time to share your thoughts with us. We are always striving to improve and feedback like yours helps us immensely. We are sorry to hear that you had a challenging experience working with us. Please feel free to reach out directly with more details so that we may understand your situation better at inkerfeedback@customink.com.

5.0

Dec 10, 2023

Great place to work at

Qa engineer

Recommend

CEO approval

Business Outlook

Pros

Great people to work with and a great place to grow on your career

Cons

The communication sometimes is not really optimal.

Custom Ink Response

2y

You just made our day! We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. We are constantly working to improve our Inker experience, and feedback like this truly helps us get better. Please don’t hesitate to share more of your thoughts if you have them!

Viewing 136 - 138 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

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Reviews by job title

Company lost its way

Great perks but expect to be worked to the bone and constantly v stressed

Great place to work at

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