Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)
avatar

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

175 reviews
1.0
Aug 18, 2024

Poor Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a good option if you need a job and want to learn hands on about banking.

Cons

The bank’s strategic priorities seem to shift constantly, with senior management frequently withdrawing resources from projects and placing the blame on staff for lack of success. The work environment is highly toxic, with employees at all levels being routinely fired or laid off without clear justification, and those who leave are never mentioned again. Layoffs are often framed as cost-cutting measures, despite senior leadership consistently boasting about record profits and performance. New hires are brought in frequently, only to be let go soon after, resulting in a workforce where two-thirds have been with the bank for less than three years. This has created a culture of fear, intimidation, and dysfunction, as employees worry they’ll be next. Compensation is below market, and bonuses are unpredictable. Even for those who receive a “nice” bonus, the majority is issued in stock over a three-year period, which the employee may or may not receive—a detail that is not disclosed during the hiring process. Additionally, certain executives have been known to pressure management employees to support specific political candidates or parties before major elections. Nepotism is also widespread throughout the firm.

1.0
Jan 3, 2024
Recommend
CEO approval
Business Outlook

Pros

The company had really great leaders, especially in Malvern. Culture was light, fun, but also very productive and people felt like they were part of something bigger than themselves.

Cons

Those leaders have left in the wake of the CEO's inexperienced son taking the reigns. It's just not the same company. I left for a new job because things went from day to night quickly. It's a good place to work if you're older but if you're younger in your career like I am, it's toxic enough to affect you personally.

2.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Employees receive decent health benefits.

Cons

Customer Bank has an extremely toxic work atmosphere. Working here is an unpleasant experience because of the leadership's hostility and negativity. Our leaders verbally abuse and yell at us, and they spread their negativity in the workplace and to the employees. I don't think anyone would like working in this kind of environment.

Viewing 4 - 6 of 175 Reviews

Glassdoor has 186 Customers Bank reviews submitted anonymously by Customers Bank employees. Read employee reviews and ratings on Glassdoor to decide if Customers Bank is right for you.