DSW reviews

3.4

50% would recommend to a friend

(4,074 total reviews)

Doug Howe

53% approve of CEO

34% positive business outlook

DSW has an employee rating of 3.4 out of 5 stars, based on 4,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DSW employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Jun 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Good wages and benefits for managers. Good products with few customer complaints. Liberal return policy to help provide good customer service. Beautifully designed new stores with lots of inventory.

Cons

Corporate representative visits to the stores are a terror. All managers within each region communicate furiously trying to assist each other in preparing for each corporate visit. Corporate personnel have a degrading and demoralizing effect on you and your assistants. Corporate representatives often say "Treat it as if it were your own store", but of course you cannot implement any strategy of your own without facing extreme criticism. Corporate expectations regarding labor hours per task are completely without reason. There is no operations manual, and policies change constantly.

4.0
Nov 30, 2008
Recommend
CEO approval
Business Outlook

Pros

It is a great place for career advancement and future opportunities.

Cons

The company has been going through a difficult transition in business model over the past several years. This has made for an unusually high degree of turnover in all areas.

1.0
Oct 10, 2008

Run Away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employee discount was valid for DSW, Filene's Basement, and Value City Furniture.

Cons

Everything else at that place SUCKED!

Viewing 4072 - 4074 of 4,074 Reviews

Glassdoor has 4,151 DSW reviews submitted anonymously by DSW employees. Read employee reviews and ratings on Glassdoor to decide if DSW is right for you.