DSW reviews

3.4

50% would recommend to a friend

(4,074 total reviews)

Doug Howe

53% approve of CEO

34% positive business outlook

DSW has an employee rating of 3.4 out of 5 stars, based on 4,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DSW employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Jan 16, 2018

High Workload; Low Payroll Hours

Recommend
CEO approval
Business Outlook

Pros

Good Discount on Shoes Relaxed Dress Code 17 days of PTO the first year and reasonably priced health insurance

Cons

Store payroll hours were significantly reduced during peak holiday season and to compensate for the reduction, salaried store managers' required weekly work hours were increased, with no increase in pay. Store managers are the only salaried managers in the store so assistant managers and supervisors leave precisely on time after 8 hours, whether projects are completed or not, leaving the store manager to stay and finish work. Corporate stopped funding any hours for office time for managers, even though reports, emails, schedules, entering information for online orders filled through store, interviewing potential candidates, conference calls, associate reviews, etc., etc., must be done in the office. If you get a customer or associate complaint against your store, you might as well look for another job because regardless who the complaint is about, it's all your fault. Upper management encourages associates to call the hot line, which is supposed to be to report unethical or unlawful behavior, but is used to complain about their schedule or assigned tasks.

2.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay - Work/life balance - No crazy holiday hours - SHOES!

Cons

Sadly, I have more cons than pros now. It could be a VERY good place to work if the company would listen to their store teams. They are asking for feedback now and the managers were VERY excited about this....until we started receiving dismissive emails in response and even talks from our DM about not supporting company initiatives. They do NOT care what is working and what isn't, they care that you say everything is wonderful. They talk BIG about customer service and cut payroll to where everyone is at the registers and no one to actually help the customer on the sales floor. They talk BIG about valuing their people, but what they really mean is the SM's need to find a way to show they value their people because it is NOT coming from upper management. Another review said that the DM's are puppets to the RM's and they are correct. I don't bother asking questions anymore because I get "just do it" or "you better get on board whether it works or not", because this is the message they is getting. Upper management is so out of touch that it makes it hard to so what we get paid for - selling shoes and making the customer happy.

2.0
Dec 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Started out Great. Competitive Pay. People centered company culture. Amazing peers and teams. Professional Growth and Development until the CEO change

Cons

New CEO and executive leadership team is out of touch with stores. Company organizational goals and cultures changing so fast the ink has dried on the memo to stores and teams have no time to react to change which in turn creates a negative experience for internal and external customer.

Viewing 25 - 27 of 4,074 Reviews

Glassdoor has 4,151 DSW reviews submitted anonymously by DSW employees. Read employee reviews and ratings on Glassdoor to decide if DSW is right for you.