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      Delta Air Lines

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      Delta Air Lines reviews

      4.2

      82% would recommend to a friend

      (8,220 total reviews)
      avatar

      Ed Bastian

      86% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Career opportunities

      3.8

      Work/Life balance

      3.6

      Senior management

      Delta Air Lines has an employee rating of 4.2 out of 5 stars, based on 8,220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Delta Air Lines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      May 31, 2017

      Great company but not worth the stress

      Reservation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flying benefits.- However, it is very hard to get on a plane out of DFW if you have no seniority and unless you travel during a week day at 5am. Paid Holidays & 41K Company is great. Truly take care of their customers. Culture of the company is good as well.

      Cons

      Management is awful. They will put you out there and not much help is provided. They set you up for failure They put the fear of God on you if you have an emergency and have to miss work ONE day during training class Lot's of gossip and drama in the office environment. If you are a RES specialist, get ready for awful shifts (as the company runs by seniority) and also for VERY VERY VERY VERY stressful calls. This job made me hate people. You take the punches since you are the first point of contact. This position took a toll in my marriage, my health since my first 3 shifts were 8pm-4:30am with Tuesday and Wednesday off. My biological system was all messed up. So many people working those hours also advised me how your quality of life would be so poor, and it was so true. Also, many people there who had been with the company for a long time told me to leave because it would kill my marriage as they had said how IT killed theirs. I developed anxiety due to this job. If I had to miss work for something serious, I was so anxious at how it would be handled by management on the next day I showed up. They would pull you out of your station and give you this awful speech about how you would be fired or on a warning. AWFUL AWFUL AWFUL. Worse position I have ever had. The flying is only good if you do it international destinations, and good luck if you try to fly to Atlanta with a new seniority. Pay is low for all the stuff you have to do. After taxes are taken off, you have very little of income. The turnover for this position is HUGE!

      1.0
      May 23, 2017

      Reservations is like a different company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travel benefits. Coworkers are great. Shift and trading flexibility is pretty good. Work at home is a nice benefit.

      Cons

      Micromanagement is out of control. Mandatory overtime has become expected. It is always as busy as when the computer system goes down or storms in Atlanta. There is never any down time.

      2.0
      May 1, 2017

      dfw reservations agent-not what it used to be

      Reservations agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits, paid time off, good wage, travel around the world

      Cons

      Forced mandatory overtime frequently now Headquarters and HUB is located in Georgia, which holds the record for the most tornadoes and bad weather which leads to many delays and cancelled flights Delta keeps dumping more work loads on agents because so many left recently due to dissatisfaction with job back to back calls for hours on end. no option to perhaps respond to customer emails as a break OUTDATED TECHNOLOGY OLD COMPUTERS while they waste money on other expenses work at home agents are docked $260 a month to work at home so many people left that we can't used our paid personal time when we feel like anymore. People were so burnt out with the job that they were using it all up the first week it came out. nasty mean snide callers all day long angry about delta's policies like $200 change fees so they take it out on you all day long and you have to just take it. you can't be 1 second over your break time or your stats won't meet you will be given no choice as to the job you do because Delta will eventually make you do it anyways(online support, premium sales calls, manual reissues, etc) Delta allows medallion members to buy their status at the end of the year so now there's so many of them that it's back to back premium sales calls and most of them are mean so it makes you really hate your job To top it all off there's a survey at the end of your call where people can be extra mean and leave comments about you just to demoralize you some more JD Powers is now running Delta The only awesome department they had was the fraud department but they messed that up by putting incompetent people in charge of it therefore it failed dental plan stopped covering adult orthodontics I'm going on over 10 years now and can still only hold an early morning shift with weekdays off off which is a drag. You'll never get a good shift because all the baby boomers are hanging on. Seriously...11 years and can't get weekends off

      avatar
      Delta Air Lines Response
      9y
      Dear ‘DFW Reservations Agent’ - I read your comments with great interest and have shared with our Reservations, Customer Care and Digital Engagement leaders. As a current employee, I urge you to seek out a leader or your HR representative to discuss your concerns. It appears you have a lot of misinformation that is leading to some of your concerns. While I will allow your leaders to discuss all of your concerns with you personally, I do want to address that there is no “forced mandatory overtime” and your distress around agents leaving and dissatisfaction are unproven. In fact, our annual employee survey shows that 88% of our employees recommend Delta as a great place to work. All employees are empowered to manage their work-life balance, including their own career and using their personal time off or as a RES agent, cashing it out at the end of the year. This position puts our employees on the frontlines of customer assistance and therefore is not a fit for everyone. If you generally don’t like to work with customers or if you don’t feel that every call is an opportunity to assist a person, then maybe this isn’t the job that you really want. You have a lot of people who are ready to support and assist you, even exploring the facts behind the misperceptions you have (Really, Georgia does not even break the top 10 for most tornadoes by state). Thanks again for your feedback and we appreciate your 10 years at Delta. Wendy – Talent Acquisition Team
      Viewing 130 - 132 of 8,220 Reviews
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