Is Docusign a good company to work for as a Customer Success Program Manager?

Customer Success Program Manager professionals working at Docusign have rated their employer with 3.1 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Docusign employees being 3.6 out of 5 stars. Search open Customer Success Program Manager Jobs at Docusign now and start preparing for your job interview by browsing frequently asked Customer Success Program Manager interview questions at Docusign .

Does Docusign pay Customer Success Program Manager employees well?

Customer Success Program Manager professionals rate their compensation and benefits at Docusign with 4.0 out of 5 stars based on 46 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Success Program Manager salaries at Docusign.

What are the top reviewed jobs at Docusign?

Account Executive (445) , Market Development Representative (MDR) (247) , Market Development Representative (244) , Sales Development Representative (SDR) (152) , Software Engineer (104) , Sales Development Representative (68) , Senior Software Engineer (68) , Sales (63) , Director (42) , Manager (36) , Account Manager (31) , Product Manager (31) , Enterprise Account Executive (30) , Sales Manager (30) , Customer Success Manager (29)

What are the pros of working at Docusign according to real employee reviews?

"Great product with a lot of potential Smart and engaged people" ((in 378 reviews)); "Also work/life balance is good since we account for development/testing/incident" ((in 227 reviews)); "Great leadership and company direction" ((in 136 reviews)); "Smart and Great Teams" ((in 130 reviews)); "SDR Role is great and good pay" ((in 117 reviews))

What are the cons of working at Docusign according to real employee reviews?

"Poor management and politics" ((in 112 reviews)); "Poor communication and planning for teams" ((in 32 reviews)); "Felt a bit repetitive and disjointed from upper management" ((in 27 reviews)); "There will be no diversity if you only ever hire people who all pledged the same PWI organizations" ((in 19 reviews)); "Favoritism is high and not a lot of strategic direction." ((in 11 reviews))

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Docusign Customer Success Program Manager reviews

3.1

77% would recommend to a friend

(46 total reviews)

Allan Thygesen

61% approve of CEO

39% positive business outlook

Ratings by category

4.5

Work/Life balance

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.5

Senior management

3.5

Career opportunities

3.2

Culture & values

Customer Success Program Manager employees have rated Docusign with 3.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Success Program Manager professionals have a good working experience there. Docusign is rated in line with the average (within 1 standard deviation) by Customer Success Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

46 reviews

5.0

Feb 13, 2025

Been very happy here but always scared of being laid off.

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Docusign has been an amazing place to work over the years. I have enjoyed every job I have held here.

Cons

Unfortunately, the job security at DS and other tech firms is little to none. I have gone through at least five lay-offs and three re-orgs. I have been moved from a different position without my consent which was a difficult thing to experience.

4.0

Feb 3, 2025

Review

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great Culture Lovely offices and perks

Cons

Lacking Leadership and c-suite are overseas

3.0

Jun 18, 2024

Mixed Feelings

Customer success

Recommend

CEO approval

Business Outlook

Pros

DocuSign was a great organization which promoted doing the work of your life and ensuring doing the best by its customers. Whilst DocuSign has had it's challenges (like most tech companies), the organization still has great people across the business and is a market leader in it's industry and really drives value for it's customers. The organization is focused on recovering back to growth and the estaff have taken difficult steps to build the road to recovery for the business. The company is also focused on a new vision and strategy for the organization which will hopefully accelerate the business in the right direction.

Cons

DocuSign have had three round of redundancies which has had significant impact on not only the people let go as well as the remaining employees within each of the teams. The estaff have also made decisions to take away things such as wellness days which doesn't encourage a sense of employee wellbeing. The company has also shifted a number of different directions when it came to product roadmap, vision and execution against this strategy. Now that they have landed on a new IAM strategy, time will tell to see how this plays out.

Viewing 4 - 6 of 46 Reviews

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Docusign Customer Success Program Manager reviews

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Been very happy here but always scared of being laid off.

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Mixed Feelings

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