Docusign Customer Success Program Manager reviews

Lots. Too Many to mention

Since top leadership changed in 2022, the company culture has degraded significantly. What was once a thoughtful, transparent, empathetic, and mission-oriented leadership culture is now unapologetically blunt, clumsy and, above all, tone-deaf. Major negative changes are unilaterally implemented with poor communication and general lack of employee input (stark contrast with previous leadership). The new CEO constantly reminds us that we are not a great company (literally) while offering little else in terms of mission or empathy to inspire us. He is supremely tone deaf on employee relations, and worse, the Chief People Officer is no better in that regard. They seem to be convinced that a deliberate departure from past culture and a period of tough love will benefit the company, apparently ignoring how much we prospered and were happy (and had enviable Glassdoor ratings as a result) under that past culture. On comp and benefits, it seems that the company used to benchmark itself against a more elite peer group in the past. Under the new leadership, suggestions and questions about comp and benefits are met with vague references to peer group standards and averages that are apparently beneath where this company should be (or at least was) benchmarked.