Is Docusign a good company to work for as a Customer Success Program Manager?

Customer Success Program Manager professionals working at Docusign have rated their employer with 3.1 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Docusign employees being 3.6 out of 5 stars. Search open Customer Success Program Manager Jobs at Docusign now and start preparing for your job interview by browsing frequently asked Customer Success Program Manager interview questions at Docusign .

Does Docusign pay Customer Success Program Manager employees well?

Customer Success Program Manager professionals rate their compensation and benefits at Docusign with 4.0 out of 5 stars based on 46 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Success Program Manager salaries at Docusign.

What are the top reviewed jobs at Docusign?

Account Executive (446) , Market Development Representative (MDR) (247) , Market Development Representative (244) , Sales Development Representative (SDR) (152) , Software Engineer (104) , Sales Development Representative (68) , Senior Software Engineer (68) , Sales (63) , Director (43) , Manager (36) , Account Manager (32) , Product Manager (31) , Enterprise Account Executive (30) , Sales Manager (30) , Customer Success Manager (29)

What are the pros of working at Docusign according to real employee reviews?

"Great product with a lot of potential Smart and engaged people" ((in 375 reviews)); "Also work/life balance is good since we account for development/testing/incident" ((in 229 reviews)); "Great leadership and company direction" ((in 135 reviews)); "Smart and Great Teams" ((in 129 reviews)); "Management is great and transparent." ((in 120 reviews))

What are the cons of working at Docusign according to real employee reviews?

"There will be no diversity if you only ever hire people who all pledged the same PWI organizations" ((in 19 reviews)); "Favoritism is high and not a lot of strategic direction." ((in 11 reviews)); "We definitely have a lot of work to do around diversity and inclusion." ((in 4 reviews))

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Docusign Customer Success Program Manager reviews

3.1

77% would recommend to a friend

(46 total reviews)

Allan Thygesen

61% approve of CEO

39% positive business outlook

Ratings by category

4.5

Work/Life balance

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.5

Senior management

3.5

Career opportunities

3.2

Culture & values

Customer Success Program Manager employees have rated Docusign with 3.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Success Program Manager professionals have a good working experience there. Docusign is rated in line with the average (within 1 standard deviation) by Customer Success Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

46 reviews

5.0

Sep 21, 2021

Opportunity is yours to make

Customer success

Recommend

CEO approval

Business Outlook

Pros

Easy opportunities to step up and showcase your own strengths

Cons

Middle-management is growing and messaging loses emphasis

Docusign Response

Thanks.

5.0

Aug 10, 2021

Hard to find a better company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

DocuSign has one of the stronger cultures I have experienced at a company. There is support at all levels of the organization for both personal and professional interests. The product is stable, intuitive, and innovative which makes it easy to sell, support, and drive. They do a great job hiring TRUE professionals that are also kind and collaborative.

Cons

As DocuSign continues to grow, it has taken on some of the traits of larger SaaS companies such as focusing on a number rather than the process. Overall, priorities still seem to be in a good place though.

Docusign Response

Thanks for providing so much detail. Appreciate it.

3.0

Jul 17, 2021

Good

Customer success

Recommend

CEO approval

Business Outlook

Pros

Benefits are great for employees

Cons

Leadership treats everyone like a number

Docusign Response

Thank you for sharing your thoughts. Glad to hear you enjoy the benefits. Sorry to hear you feel like you are a number. Please speak to your manager about how you might address that -- perhaps you can take on extra projects or get involved in an ERG to mix it up a bit and get exposure to new people and teams.

Viewing 25 - 27 of 46 Reviews

Jobs at Docusign

Lead Application Product Manager - Customer Success

Principal Application Product Manager - Customer Success

GTM Employee Communications Manager

Product Manager - Data Onboarding

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Docusign

Docusign Customer Success Program Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Opportunity is yours to make

Hard to find a better company

Good

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