ECI Software Solutions reviews

I wish I could rate this company lower than a 1. If you are acquired from them prepared to lose 50%+ of your staff. They outsource all development and what little QA they have. They cut products after all of their promises not to. The Shoptech acquisition has had 1 product EOL and another going in maintenance mode with a skeleton crew to continue. Within a week of firing the developers there were wide spread outages in the hosted product. Support has no real room for growth. They do not consider going from t1 to t2 a promotion so no raises. There is 0 investment in the products or employees.

Ever-increasing amount of stress and work pushed off from other departments. Management is not forthcoming with information. "Good-ol-boys Club" that encourages employees to not look as if they are being social instead of working at all times. Most departments have their own goals that conflict with every other department. Executives have no idea what is really going on as is evident by employee concerns rarely being addressed no matter how much evidence is given. Management is not interested in your career path at ECI. They will ask you and never give information on how to reach that goal. New product is a broken mess that is being pushed down customer's throats while support has not even seen the full product. Company values (People > Customer > Value > Financials) is a joke that executives believe is happening, employees wish was true, and management parrots to keep their positions.