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Firstsource Solutions

Engaged Employer

Internal Job promotion - Team Leader Firstsource Solutions Employee Review

4.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Firstsource is a leading BPO company that consistently supports employees in their career growth within the organization. 2. It offers an excellent work environment along with strong employment benefits and facilities. 3. Whenever I have concerns, I feel assured because the management, HR team, transport team, and admin team are always available to address issues and work toward resolving them promptly.

Cons

Food in Cafeteria is not that great.

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Firstsource Solutions Response
8mo
Thank you for sharing your thoughtful feedback! We’re delighted to hear your positive experience with Firstsource — especially your appreciation for the supportive management, HR, transport, and admin teams, as well as the opportunities for career growth and the overall work environment. Employee well-being and satisfaction are important to us, and your suggestion will be shared with the concerned team to explore ways to enhance the cafeteria experience.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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