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Firstsource Solutions

Engaged Employer

The worst place to work - Customer Experience Advisor Firstsource Solutions Employee Review

1.0
Dec 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Clean toilets and canteen. There is filtered water to drink.

Cons

They treat you like a slave, you must sit sttaight, not allowed to moved when at your desk, managers treat staff with no respect at all. They will shout at you like an animal. Management not educated, with terrible attitude, bragging about your personal life. It is not allowed to be sick otherwise you getting fired. Training is very bad and once you on calls you must know everything. You will be non stop bullied by managers and customers. I worked there one month just because needed money but it was the worst place I ever worked in my life. I worked in 4 call centres in Belfast previously and none been so bad as Firstsource.

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Firstsource Solutions Response
9y
Thank you for leaving us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
2d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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