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Firstsource Solutions

Engaged Employer

Claims Examiner/Auditor/Trainer - Anonymous employee Firstsource Solutions Employee Review

2.0
Jun 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible work schedule is the primary benefit. And just recently added more remote work from jobs. - Ability to work on holidays to receive holiday pay & claim pay - Sometimes offer overtime. Usually mandatory OT, but occasional optional OT

Cons

- No room for advancement - High turnover - Many moths thru out the year of no work, or low work volumes. - Inconsisent pay check. You never really know how much check will be each pay period due to inconsistent work volume. - Low matrix pay, sometimes hard audit results that effect your pay scale. - Poor management and they do not want to hear about your changes or suggestions for improvement. -ALL locations suffer from favoritism. You will only be prompted if you are liked within management. So means you must kiss butt to move up. It does not go by your education level or skill level. Even if you have a college degree. They don't care.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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