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Firstsource Solutions

Engaged Employer

Good place to work.. - Customer Service Advisor Firstsource Solutions Employee Review

4.0
Oct 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Good place to work, good team, good spot in town centre, good environment, willing to work with you with hours

Cons

No career path, no opportunities to progress, no one notices the good work and effort being put in

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Firstsource Solutions Response
8y
Thank you for taking the time and leaving feedback! We completely agree with you, recognising hard work and progression is vital, we know that a happy colleague is a loyal colleague! Reward and recognition are more than just buzzwords to us; they are an important part of our culture. That is why we constantly introducing incentives such as Wellbeing week, the mental health toolkit, fitness programmes and even a free healthcare package which covers dental costs, medical and even relaxation opportunities such as hot stone massages outside of our offices – all free of charge. We also are one of the first employers in the world to offer our employees the opportunity to continue their education with us. We have set up a higher education scholarship fund to assist employees pursuing higher education whilst at work thus enabling colleagues to progress. We are very grateful for all the hard work our colleagues do, without them we would not be an award winning company!

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
21h
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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