employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Just another brick in the wall - Anonymous employee Firstsource Solutions Employee Review

2.0
Feb 20, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Close to my home Not physically demanding

Cons

Expected to turn up 30 minutes early for work to prepare (for which you aren't paid) Shift patterns alter with very little warning Shift patterns can have you go from starting at 8.00 A.M to starting at 5.00 P.M. overnight or working 9 days in a row HR Department have to be asked multiple times to get anything done Training course was inadequate ( and half what I'd been told it would be)

avatar
Firstsource Solutions Response
7y
Thanks for writing in. We are sorry to know about your experience and will look into this matter. This is definitely not the culture we promote at firstsource. Do share your contact details if you are comfortable and we can get in touch to get more insight.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

avatar
Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All