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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      No concern for employees. Only care about how to pay them less for more work - Claims Examiner Firstsource Solutions Employee Review

      1.0
      Jun 3, 2020
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work from home. That's it

      Cons

      Constant mandatory overtime. Ridiculous expectations to keep work under a minimum day and say goodbye to your social life until you do. Once you get your work state to a acceptable they train you on another state and keep you on overtime rather than let you have a little break from it and give out "points" if you don't do overtime. Supervisors don't stick up for employees and the only reward for doing all this overtime are some gift cards which get taxed at a higher rate and also get added on to your check so it makes your actual earnings get more tax taken out as well. This company has no concern for employees mental health or well being in any shape or form and if your seriously still considering working here I'd say you would be better off with LITERALLY any other job.

      avatar
      Firstsource Solutions Response
      6y
      We are sorry to hear that you are not enjoying your time with us. We work hard to provide a helpful and supportive work environment, and your experience is definitely at odds with our values as an organization that puts our people at the heart of what we do. We understand that working in a fast-paced environment has its positives and negatives, which is why we work hard to make sure our employees are well supported. We hope you know about our Employee Assistance Program, which provides support, counselling and advice on all life matters, both work-related and in your personal life. We believe in creating work environment that respects and supports our employees at every level, and we encourage them to provide feedback in all stages of their employment with us. Please reach out to your HR team, and we assure you that your concerns will be addressed.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      avatar
      Firstsource Solutions Response
      4d
      Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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