It used to be great. - Customer Service Agent Firstsource Solutions Employee Review

Thank you for sharing your feedback. We are very sorry to hear that you are not receiving the best experience with us. This pandemic has required significant changes / adjustments to our work environment at a rapid pace. There are strict requirements and protective measures that Firstsource takes to ensure we can provide you with a safe and healthy work environment. Compliance measures are being followed for the customers to receive the best-in-class services and to ensure that our services are consistent. Certainly, these checks are to ease the way we work and as you rightly mentioned Fun is always a part of Firstsource’s way of work. Our HR team ensures to inject a bit of fun into the day wherever possible, with bingo, awards ceremonies and prizes for high performers, incentives and freebies. In regards to your pay issues, there are many reasons why your payment may not always be the same. There are also times unfortunately when it’s a genuine system error. Management and payroll will work urgently to have it rectified for you as soon as they are made aware. We take your feedback sincerely and will do our best to improve. Wishing you a fulfilling career with Firstsource!