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Firstsource Solutions

Engaged Employer

Demanding - Customer Representative Firstsource Solutions Employee Review

3.0
Sep 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Good training and colleagues were helpful enough.

Cons

Back to back calls and unpaid breaks

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Firstsource Solutions Response
5y
Thank you for your feedback and for recommending us as an employer. We are delighted to know that you enjoyed the training and our colleagues helped you. We know that working in a fast-paced environment can be difficult some days, which is why we strive to make sure employees are well supported on the floor and off. In regards to unpaid breaks, depending on the hours worked depends on how much of a break you are entitled too, as a general rule, lunch breaks of 30 minutes – 1 hour are unpaid but tea breaks of 15 – 20 minutes are paid. We wish you all the best with your future endeavours and thank you for taking the time to leave us feedback.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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