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Firstsource Solutions

Engaged Employer

Okay company to work for - Customer Service Firstsource Solutions Employee Review

4.0
Sep 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Great social life, people, good job, good banter

Cons

Poor organisation, lack of promotional opportunities

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Firstsource Solutions Response
5y
Thank you for taking the time to share your feedback and are happy that you enjoyed working with the team. We also love our people, the social side and the job so we are glad you were able to see that. At Firstsource, the career progression is a robust competency-based assessment process, and we pride ourselves in having a vast majority of our leaders who are home-grown. We will continue to give our best in shaping our employees’ career paths however we acknowledge that progression into leadership roles only occurs when there is a vacancy and our leadership team are high tenured Firstsourcers who love the business. We often do have opportunities through growth and they would be advertised internally via Wings Within. We wish you all the best with your future endeavours and thank you for taking the time to leave us feedback.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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