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Firstsource Solutions

Engaged Employer

terrible - Customer Service Firstsource Solutions Employee Review

2.0
Oct 1, 2020
Recommend
CEO approval
Business Outlook

Pros

shifts are good to maintain a social life

Cons

terrible manage, worst ran company ive worked for, management dont know their jobs to support you, floor staff dont know their jobs to support you and they leave you out to dry.

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Firstsource Solutions Response
5y
Thank you for taking the time to share feedback! It’s great to hear that our efforts to aid our employees to strike their work-life balance is well received and valued. Our leadership team motivates and supports every employee in our company. Our leaders and staff know the job in detail and they get it, as most of them started out in a role like yours. That is why we put so much effort into creating a supportive work environment. We encourage our employees to provide feedback in all stages of their employment with us either through the HR team or our employee surveys so that we can continue to improve our employee experience. Wishing you the best with your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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